Support Board
Date/Time: Wed, 19 Feb 2025 00:45:16 +0000
My Denali data feed is delayed
View Count: 640
| [2021-01-08 15:28:24] |
| User404805 - Posts: 2 |
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Amp says I need to contact your support to correct this.
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| [2021-01-08 16:14:24] |
| Sierra_Chart Engineering - Posts: 18484 |
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Open one chart you are expecting to get real-time data for. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-08 16:14:38
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| [2021-01-08 17:01:57] |
| jsob - Posts: 39 |
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I'm having the same problem. About a 10 minute lag in price activity. Here's my log per your instructions Software version: 2215 64-bit | 2021-01-08 11:59:25.857 Primary Thread ID: 1336 | 2021-01-08 11:59:25.857 Usage end date: 2021-03-24 | 2021-01-08 11:59:25.857 Enabled for: Sierra Chart Historical Data Service. | 2021-01-08 11:59:25.857 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-01-08 11:59:25.857 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-08 11:59:25.857 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-08 11:59:25.857 Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-01-08 11:59:25.857 Custom symbol settings values: disabled | 2021-01-08 11:59:25.857 Chart Update Interval: 200 | 2021-01-08 11:59:25.857 Intraday Data Storage Time Unit: 0 | 2021-01-08 11:59:25.857 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-08 11:59:25.857 2021-01-08 16:59:25 Local computer time in UTC | 2021-01-08 11:59:25.857 2021-01-08 11:59:25 Local computer time in SC Time Zone | 2021-01-08 11:59:25.857 2021-01-08 16:53:03 Server time in UTC | 2021-01-08 11:59:25.857 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-08 11:59:25.857 Program path: C:\SierraChart\ | 2021-01-08 11:59:25.857 Data Files path: C:\SierraChart\Data\ | 2021-01-08 11:59:25.857 OS Version Number: 10.0 | 2021-01-08 11:59:25.857 Locale Setting: C | 2021-01-08 11:59:25.857 DLLs: final_64.dll, test_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-08 11:59:25.857 Allowed protected custom studies: | 2021-01-08 11:59:25.857 File >> Disconnect selected. | 2021-01-08 11:59:51.493 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2021-01-08 11:59:51.494 DTC Client socket (1) | CloseSocket call. | 2021-01-08 11:59:51.494 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 11:59:51.494 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-08 11:59:51.494 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-01-08 11:59:51.495 DTC Client socket (2) | CloseSocket call. | 2021-01-08 11:59:51.495 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 11:59:51.495 DTC Client socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-01-08 11:59:51.495 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-01-08 11:59:51.495 SC Futures Order Routing/Data | Disconnected. | 2021-01-08 11:59:51.495 DTC Client socket (2) | Write has completed. Shutdown being performed. | 2021-01-08 11:59:51.530 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-08 11:59:51.530 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-01-08 11:59:51.536 DTC Client socket (1) | Closed. | 2021-01-08 11:59:51.536 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-01-08 11:59:58.015 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-01-08 11:59:58.101 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-08 11:59:58.102 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-01-08 11:59:58.102 SC Futures Order Routing/Data | Network connection to server complete. | 2021-01-08 11:59:58.154 SC Futures Order Routing/Data | Starting socket receive thread. | 2021-01-08 11:59:58.154 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2021-01-08 11:59:58.155 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2021-01-08 11:59:58.304 SC Futures Order Routing/Data | Sending logon request message. | 2021-01-08 11:59:58.304 SC Futures Order Routing/Data | Received logon response. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Trading is supported. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | OCO Orders supported. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Bracket Orders supported. | 2021-01-08 11:59:58.361 SC Futures Order Routing/Data | Connected to server complete. | 2021-01-08 11:59:58.361 Triggering next historical data download in queue. | 2021-01-08 11:59:58.361 Triggering next historical data download in queue. | 2021-01-08 11:59:58.361 Triggering next historical data download in queue. | 2021-01-08 11:59:58.361 Triggering next historical data download in queue. | 2021-01-08 11:59:58.361 Updated verified funded futures trading account ending date to: 2021-02-07 16:59:58 | 2021-01-08 11:59:58.361 Mapping NQU20_FUT_CME to NQU20. Service code: cme | 2021-01-08 11:59:58.363 SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQU20_FUT_CME (NQU20). ID: 1 Service code: cme | 2021-01-08 11:59:58.363 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-01-08 11:59:58.363 SC DTC Delayed Exchange Data | Requesting security definition data for: NQU20_FUT_CME (NQU20). ID: 1 | 2021-01-08 11:59:58.363 Added historical Intraday data request for NQU20_FUT_CME to the queue. | 2021-01-08 11:59:58.363 Intraday data recording state for symbol NQU20_FUT_CME is set to download 'Pending'. | 2021-01-08 11:59:58.363 Triggering next historical data download in queue. | 2021-01-08 11:59:58.363 Delaying start of download for NQU20_FUT_CME | 2021-01-08 11:59:58.391 Mapping NQH21_FUT_CME to NQH21. Service code: cme | 2021-01-08 11:59:58.392 SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQH21_FUT_CME (NQH21). ID: 2 Service code: cme | 2021-01-08 11:59:58.392 SC DTC Delayed Exchange Data | Requesting security definition data for: NQH21_FUT_CME (NQH21). ID: 2 | 2021-01-08 11:59:58.392 Added historical Intraday data request for NQH21_FUT_CME to the queue. | 2021-01-08 11:59:58.392 Intraday data recording state for symbol NQH21_FUT_CME is set to download 'Pending'. | 2021-01-08 11:59:58.392 Triggering next historical data download in queue. | 2021-01-08 11:59:58.392 DTC Client socket (3) | Creating socket. | 2021-01-08 11:59:58.413 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-01-08 11:59:58.413 DTC Client socket (3) | Connecting to IP: 64.38.174.178. | 2021-01-08 11:59:58.413 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-08 11:59:58.519 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-08 11:59:58.519 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-08 11:59:58.519 Mapping YMH21_FUT_CBOT to YMH21. Service code: cbot | 2021-01-08 11:59:58.523 SC DTC Delayed Exchange Data | Starting real-time market data updates for: YMH21_FUT_CBOT (YMH21). ID: 3 Service code: cbot | 2021-01-08 11:59:58.524 SC DTC Delayed Exchange Data | Requesting security definition data for: YMH21_FUT_CBOT (YMH21). ID: 3 | 2021-01-08 11:59:58.524 Added historical Intraday data request for YMH21_FUT_CBOT to the queue. | 2021-01-08 11:59:58.524 Intraday data recording state for symbol YMH21_FUT_CBOT is set to download 'Pending'. | 2021-01-08 11:59:58.524 Triggering next historical data download in queue. | 2021-01-08 11:59:58.524 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-08 11:59:58.625 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-08 11:59:58.625 SC DTC Delayed Exchange Data | Received logon response. | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQH21_FUT_CME -> NQH21 | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQU20_FUT_CME -> NQU20 | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: YMH21_FUT_CBOT -> YMH21 | 2021-01-08 11:59:59.450 SC DTC Delayed Exchange Data | Received security definition for symbol NQH21_FUT_CME | 2021-01-08 11:59:59.635 SC DTC Delayed Exchange Data | Real-time data for symbol NQU20_FUT_CME is currently unavailable. | 2021-01-08 11:59:59.635 SC DTC Delayed Exchange Data | Received security definition for symbol NQU20_FUT_CME | 2021-01-08 11:59:59.635 SC DTC Delayed Exchange Data | Received security definition for symbol YMH21_FUT_CBOT | 2021-01-08 11:59:59.635 HD Request # 4 | Downloading Intraday chart data for NQU20_FUT_CME to the file NQU20_FUT_CME.scid. Service: cme | 2021-01-08 12:00:04.545 HD Request # 4 | Download start date-time: 2020-09-18 09:29:57.000000. File last date-time: 2020-09-18 09:29:57.002000 | 2021-01-08 12:00:04.545 HD Request # 4 | Using server: ds23.sierracharts.com port 10149 | 2021-01-08 12:00:04.545 Socket (5) | Creating socket. | 2021-01-08 12:00:04.545 Socket (5) | New receive buffer size: 5242880 | 2021-01-08 12:00:04.545 Socket (5) | Connecting to IP: 216.1.90.130. | 2021-01-08 12:00:04.545 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-01-08 12:00:04.650 HD Request # 4 | Sending historical data logon request message. | 2021-01-08 12:00:04.650 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-09-18 09:29:57. Record interval: 0. Symbol: NQU20 | 2021-01-08 12:00:05.149 HD Request # 4 | Decompressing data. | 2021-01-08 12:00:05.381 HD Request # 4 | Receiving Intraday data for NQU20_FUT_CME starting at 2020-09-18 09:29:57.002000 | 2021-01-08 12:00:05.382 Socket (5) | CloseSocket call. | 2021-01-08 12:00:05.382 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 12:00:05.382 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-01-08 12:00:05.382 Historical data download thread signaled to stop. | 2021-01-08 12:00:05.382 HD Request # 4 | Received 1 record from 2020-09-18 09:29:57.002000 to 2020-09-18 09:29:57.002000 (0.0 seconds) and wrote 0 records for NQU20_FUT_CME | 2021-01-08 12:00:05.382 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2020-09-18 13:29:57.002000 | 2021-01-08 12:00:05.382 HD Request # 4 | Completion time: 1s | 2021-01-08 12:00:05.383 HD Request # 4 | Intraday data download complete for NQU20_FUT_CME. Unique request ID: 4 | 2021-01-08 12:00:05.383 Removing historical data download ID 4. | 2021-01-08 12:00:05.383 Real-time Intraday chart data file updates started for NQU20_FUT_CME | 2021-01-08 12:00:05.383 Intraday chart data file opened for NQU20_FUT_CME | 2021-01-08 12:00:05.383 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-01-08 12:00:05.383 Triggering next historical data download in queue. | 2021-01-08 12:00:05.383 HD Request # 5 | Downloading Intraday chart data for NQH21_FUT_CME to the file NQH21_FUT_CME.scid. Service: cme | 2021-01-08 12:00:05.383 HD Request # 5 | Download start date-time: 2021-01-08 11:49:40.000000. File last date-time: 2021-01-08 11:49:40.417000 | 2021-01-08 12:00:05.383 HD Request # 5 | Using server: ds21.sierracharts.com port 10150 | 2021-01-08 12:00:05.383 Socket (4) | Creating socket. | 2021-01-08 12:00:05.383 Socket (4) | New receive buffer size: 5242880 | 2021-01-08 12:00:05.383 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-01-08 12:00:05.383 Socket (5) | Socket gracefully closed by remote side. | 2021-01-08 12:00:05.430 Socket (5) | Closed. | 2021-01-08 12:00:05.430 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-01-08 12:00:05.479 HD Request # 5 | Sending historical data logon request message. | 2021-01-08 12:00:05.479 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-01-08 11:49:40. Record interval: 0. Symbol: NQH21 | 2021-01-08 12:00:05.980 HD Request # 5 | Decompressing data. | 2021-01-08 12:00:06.026 HD Request # 5 | Receiving Intraday data for NQH21_FUT_CME starting at 2021-01-08 11:49:40.417000 | 2021-01-08 12:00:06.028 Socket (4) | CloseSocket call. | 2021-01-08 12:00:06.030 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 12:00:06.030 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-08 12:00:06.030 Historical data download thread signaled to stop. | 2021-01-08 12:00:06.030 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-01-08 11:49:41.461000 | 2021-01-08 12:00:06.030 HD Request # 5 | Received 183 records from 2021-01-08 11:49:40.417000 to 2021-01-08 11:50:04.814000 (24.4 seconds) and wrote 182 records for NQH21_FUT_CME | 2021-01-08 12:00:06.030 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-01-08 16:50:04.814000 | 2021-01-08 12:00:06.033 HD Request # 5 | Completion time: 1s | 2021-01-08 12:00:06.033 HD Request # 5 | Intraday data download complete for NQH21_FUT_CME. Unique request ID: 5 | 2021-01-08 12:00:06.033 Removing historical data download ID 5. | 2021-01-08 12:00:06.033 Real-time Intraday chart data file updates started for NQH21_FUT_CME | 2021-01-08 12:00:06.033 Intraday chart data file opened for NQH21_FUT_CME | 2021-01-08 12:00:06.033 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-01-08 12:00:06.033 Triggering next historical data download in queue. | 2021-01-08 12:00:06.033 HD Request # 6 | Downloading Intraday chart data for YMH21_FUT_CBOT to the file YMH21_FUT_CBOT.scid. Service: cbot | 2021-01-08 12:00:06.033 HD Request # 6 | Download start date-time: 2021-01-08 11:49:40.000000. File last date-time: 2021-01-08 11:49:40.292000 | 2021-01-08 12:00:06.035 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2021-01-08 12:00:06.035 Socket (5) | Creating socket. | 2021-01-08 12:00:06.035 Socket (5) | New receive buffer size: 5242880 | 2021-01-08 12:00:06.035 Socket (5) | Connecting to IP: 216.1.90.130. | 2021-01-08 12:00:06.036 Opened cached Intraday file: C:\SierraChart\Data\NQH21_FUT_CME.scid. Thread ID: 5744 | 2021-01-08 12:00:06.067 Socket (4) | Socket gracefully closed by remote side. | 2021-01-08 12:00:06.074 Socket (4) | Closed. | 2021-01-08 12:00:06.074 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-01-08 12:00:06.139 HD Request # 6 | Sending historical data logon request message. | 2021-01-08 12:00:06.139 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-01-08 11:49:40. Record interval: 0. Symbol: YMH21 | 2021-01-08 12:00:06.183 HD Request # 6 | Decompressing data. | 2021-01-08 12:00:06.231 HD Request # 6 | Receiving Intraday data for YMH21_FUT_CBOT starting at 2021-01-08 11:49:40.292000 | 2021-01-08 12:00:06.232 Socket (5) | CloseSocket call. | 2021-01-08 12:00:06.233 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-08 12:00:06.233 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-01-08 12:00:06.233 Historical data download thread signaled to stop. | 2021-01-08 12:00:06.233 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-01-08 11:49:41.443000 | 2021-01-08 12:00:06.233 HD Request # 6 | Received 82 records from 2021-01-08 11:49:40.292000 to 2021-01-08 11:50:04.988000 (24.7 seconds) and wrote 81 records for YMH21_FUT_CBOT | 2021-01-08 12:00:06.233 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-01-08 16:50:04.988000 | 2021-01-08 12:00:06.235 HD Request # 6 | Completion time: 0s | 2021-01-08 12:00:06.237 HD Request # 6 | Intraday data download complete for YMH21_FUT_CBOT. Unique request ID: 6 | 2021-01-08 12:00:06.237 Removing historical data download ID 6. | 2021-01-08 12:00:06.237 Real-time Intraday chart data file updates started for YMH21_FUT_CBOT | 2021-01-08 12:00:06.237 Intraday chart data file opened for YMH21_FUT_CBOT | 2021-01-08 12:00:06.237 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-01-08 12:00:06.237 Triggering next historical data download in queue. | 2021-01-08 12:00:06.237 Socket (5) | Socket gracefully closed by remote side. | 2021-01-08 12:00:06.287 Socket (5) | Closed. | 2021-01-08 12:00:06.287 Opened cached Intraday file: C:\SierraChart\Data\YMH21_FUT_CBOT.scid. Thread ID: 5744 | 2021-01-08 12:00:06.366 |
| [2021-01-08 20:28:41] |
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You will need to activate the exchanges or exchange, that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Currently there are no exchanges active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-08 20:29:04
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