Support Board
Date/Time: Mon, 24 Feb 2025 09:09:21 +0000
Data download error on Instance #2
View Count: 2121
| [2021-01-05 01:43:08] |
| User431785 - Posts: 20 |
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How do I remove this recent error on my second instance. It started happening about three weeks ago. See attached screen shot. Thanks |
Attachment Deleted.  Sierra Error.png / V - Attached On 2021-01-05 01:39:27 UTC - Size: 139.66 KB - 278 views |
| [2021-01-05 02:51:51] |
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First thing we want you to do is to update the Symbol Settings in the main instance of Sierra Chart, exit from the sub instance and start it again and update the Symbol Settings in that sub instance. Instructions: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-05 02:52:41
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| [2021-01-05 15:36:38] |
| User431785 - Posts: 20 |
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Test, anyone home?
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| [2021-01-05 15:37:54] |
| User431785 - Posts: 20 |
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I tried several way to update Symbol settings but the error continues.
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| [2021-01-05 19:30:40] |
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We are testing this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-05 20:54:52] |
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We are not observing this problem. Restart the sub instance and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-05 22:52:54] |
| User431785 - Posts: 20 |
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HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:22.821 Reading Internal Order ID file. | 2021-01-05 17:50:23.174 Reading Trade Orders file. | 2021-01-05 17:50:23.315 Reading Trade Positions file. | 2021-01-05 17:50:23.317 Reading Account Balance file. | 2021-01-05 17:50:23.317 UDPListener (1080). Port 22903 | Error binding to UDP port: 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2021-01-05 17:50:23.344 Software version: 2207 64-bit | 2021-01-05 17:50:23.344 Primary Thread ID: 204 | 2021-01-05 17:50:23.344 Usage end date: 2021-02-05 | 2021-01-05 17:50:23.344 Enabled for: Sierra Chart Historical Data Service. | 2021-01-05 17:50:23.344 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-05 17:50:23.344 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-05 17:50:23.344 Current selected Data/Trading service: DTC - Sub Instance | 2021-01-05 17:50:23.344 Custom symbol settings values: disabled | 2021-01-05 17:50:23.344 Chart Update Interval: 500 | 2021-01-05 17:50:23.344 Intraday Data Storage Time Unit: 1 | 2021-01-05 17:50:23.344 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-05 17:50:23.344 2021-01-05 22:50:23 Local computer time in UTC | 2021-01-05 17:50:23.344 2021-01-05 17:50:23 Local computer time in SC Time Zone | 2021-01-05 17:50:23.344 2021-01-05 22:50:17 Server time in UTC | 2021-01-05 17:50:23.344 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-05 17:50:23.344 Program path: C:\SierraChart\SierraChartInstance_2\ | 2021-01-05 17:50:23.344 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2021-01-05 17:50:23.344 OS Version Number: 6.3 | 2021-01-05 17:50:23.344 Locale Setting: C | 2021-01-05 17:50:23.344 DLLs: kiwi16_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-05 17:50:23.345 Allowed protected custom studies: | 2021-01-05 17:50:23.345 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-01-05 17:50:23.356 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-01-05 17:50:23.356 Received 5 login tokens. | 2021-01-05 17:50:23.816 Files to Open on Startup | Opening file: FF-M6X-1.cht | 2021-01-05 17:50:27.885 F.US.GMCDZ20 15 Min #4 | Reloading chart. | 2021-01-05 17:50:28.069 F.US.MJYZ20 15 Min #1 | Reloading chart. | 2021-01-05 17:50:28.277 Files to Open on Startup | Opening file: FF-M6X-2.cht | 2021-01-05 17:50:28.334 F.US.M6AZ20 15 Min #4 | Reloading chart. | 2021-01-05 17:50:28.517 F.US.M6EZ20 15 Min #1 | Reloading chart. | 2021-01-05 17:50:28.734 Files to Open on Startup | Opening file: M-INX-1x.Cht | 2021-01-05 17:50:28.798 F.US.MNQH21 1 Min #1 | Reloading chart. | 2021-01-05 17:50:29.007 F.US.MYMH21 1 Min #2 | Reloading chart. | 2021-01-05 17:50:29.276 F.US.MYMH21 1 Min #3 | Reloading chart. | 2021-01-05 17:50:29.342 F.US.MNQH21 1 Min #4 | Reloading chart. | 2021-01-05 17:50:29.375 TICK-NASDAQ 1 Min #5 | Reloading chart. | 2021-01-05 17:50:29.413 TICK-NYSE 1 Min #6 | Reloading chart. | 2021-01-05 17:50:29.447 Files to Open on Startup | Opening file: M-INX-2x.Cht | 2021-01-05 17:50:29.494 F.US.M2KH21 1 Min #1 | Reloading chart. | 2021-01-05 17:50:29.834 F.US.MESH21 1 Min #2 | Reloading chart. | 2021-01-05 17:50:30.142 F.US.MESH21 1 Min #3 | Reloading chart. | 2021-01-05 17:50:30.266 F.US.M2KH21 1 Min #4 | Reloading chart. | 2021-01-05 17:50:30.301 TICK-NYSE 1 Min #5 | Reloading chart. | 2021-01-05 17:50:30.359 F.US.GMCDZ20 15 Min #4 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:30.435 F.US.MJYZ20 15 Min #1 | StartDateTimeForLoadingOrderFills: 2020-11-15 19:00:00 | 2021-01-05 17:50:30.439 F.US.M6AZ20 15 Min #4 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:30.443 F.US.M6EZ20 15 Min #1 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:30.446 F.US.MNQH21 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:02:00 | 2021-01-05 17:50:30.451 F.US.MYMH21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:00:00 | 2021-01-05 17:50:30.580 Chart #4 has tagged chart #1 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:30.676 Chart #4 has tagged chart #2 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:30.676 F.US.M2KH21 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:01:00 | 2021-01-05 17:50:30.679 F.US.MESH21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:00:00 | 2021-01-05 17:50:31.436 Chart #5 has tagged chart #1 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:31.681 Chart #6 has tagged chart #2 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:31.915 Chart #4 has tagged chart #1 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:31.921 Chart #5 has tagged chart #1 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:31.924 Chart #5 has tagged chart #2 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:31.924 F.US.GMCDZ20 15 Min #4 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:31.951 Starting DelayedDownloadMonitoringTimer | 2021-01-05 17:50:31.952 Starting HDTimeoutTimer | 2021-01-05 17:50:31.952 Added historical Intraday data request for F.US.GMCDZ20 to the queue. | 2021-01-05 17:50:31.952 Intraday data recording state for symbol F.US.GMCDZ20 is set to download 'Pending'. | 2021-01-05 17:50:31.952 Triggering next historical data download in queue. | 2021-01-05 17:50:31.952 HD Request # 1 | Downloading Intraday chart data for F.US.GMCDZ20 to the file F.US.GMCDZ20.scid. Service: cqg | 2021-01-05 17:50:31.952 HD Request # 1 | Download start date-time: 2020-12-15 11:55:58.000000. File last date-time: 2020-12-15 11:55:58.672000 | 2021-01-05 17:50:31.953 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2021-01-05 17:50:31.953 Socket (1) | Creating socket. | 2021-01-05 17:50:31.954 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:31.954 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-01-05 17:50:31.954 F.US.MJYZ20 15 Min #1 | StartDateTimeForLoadingOrderFills: 2020-11-15 19:00:00 | 2021-01-05 17:50:31.955 Added historical Intraday data request for F.US.MJYZ20 to the queue. | 2021-01-05 17:50:31.955 Intraday data recording state for symbol F.US.MJYZ20 is set to download 'Pending'. | 2021-01-05 17:50:31.955 Triggering next historical data download in queue. | 2021-01-05 17:50:31.955 F.US.M6AZ20 15 Min #4 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:31.956 Added historical Intraday data request for F.US.M6AZ20 to the queue. | 2021-01-05 17:50:31.957 Intraday data recording state for symbol F.US.M6AZ20 is set to download 'Pending'. | 2021-01-05 17:50:31.957 Triggering next historical data download in queue. | 2021-01-05 17:50:31.957 F.US.M6EZ20 15 Min #1 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:31.959 Added historical Intraday data request for F.US.M6EZ20 to the queue. | 2021-01-05 17:50:31.960 Intraday data recording state for symbol F.US.M6EZ20 is set to download 'Pending'. | 2021-01-05 17:50:31.960 Triggering next historical data download in queue. | 2021-01-05 17:50:31.960 F.US.MNQH21 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:02:00 | 2021-01-05 17:50:31.962 Added historical Intraday data request for F.US.MNQH21 to the queue. | 2021-01-05 17:50:31.963 Intraday data recording state for symbol F.US.MNQH21 is set to download 'Pending'. | 2021-01-05 17:50:31.963 Triggering next historical data download in queue. | 2021-01-05 17:50:31.963 F.US.MNQH21 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:31.963 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:32.026 HD Request # 1 | Sending historical data logon request message. | 2021-01-05 17:50:32.026 Socket (1) | CloseSocket call. | 2021-01-05 17:50:32.051 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:32.051 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:32.051 HD Request # 1 | Error downloading historical Intraday data for F.US.GMCDZ20. Historical data logon error: Data files folder not set for service code: cqg | Username: AC107861 | 2021-01-05 17:50:32.053 Historical data download thread signaled to stop. | 2021-01-05 17:50:32.053 HD Request # 1 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.GMCDZ20 | 2021-01-05 17:50:32.053 HD Request # 1 | Completion time: 1s | 2021-01-05 17:50:32.053 HD Request # 1 | Intraday data download complete for F.US.GMCDZ20. Unique request ID: 1 | 2021-01-05 17:50:32.053 Removing historical data download ID 1. | 2021-01-05 17:50:32.053 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:32.053 Triggering next historical data download in queue. | 2021-01-05 17:50:32.053 HD Request # 2 | Downloading Intraday chart data for F.US.MJYZ20 to the file F.US.MJYZ20.scid. Service: cqg | 2021-01-05 17:50:32.054 HD Request # 2 | Download start date-time: 2020-12-15 08:45:00.000000. File last date-time: 2020-12-15 08:45:00.000000 | 2021-01-05 17:50:32.054 HD Request # 2 | Using server: ds4.sierracharts.com port 10150 | 2021-01-05 17:50:32.054 Socket (2) | Creating socket. | 2021-01-05 17:50:32.055 Socket (2) | New receive buffer size: 5242880 | 2021-01-05 17:50:32.055 Socket (2) | Connecting to IP: 192.81.56.146. | 2021-01-05 17:50:32.055 F.US.MYMH21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:00:00 | 2021-01-05 17:50:32.055 Added historical Intraday data request for F.US.MYMH21 to the queue. | 2021-01-05 17:50:32.055 Intraday data recording state for symbol F.US.MYMH21 is set to download 'Pending'. | 2021-01-05 17:50:32.055 Triggering next historical data download in queue. | 2021-01-05 17:50:32.055 F.US.MYMH21 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:32.055 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:32.076 Socket (1) | Closed. | 2021-01-05 17:50:32.077 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:32.113 HD Request # 2 | Sending historical data logon request message. | 2021-01-05 17:50:32.113 Added historical Intraday data request for TICK-NASDAQ to the queue. | 2021-01-05 17:50:32.279 Intraday data recording state for symbol TICK-NASDAQ is set to download 'Pending'. | 2021-01-05 17:50:32.279 Triggering next historical data download in queue. | 2021-01-05 17:50:32.279 Added historical Intraday data request for TICK-NYSE to the queue. | 2021-01-05 17:50:32.279 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-01-05 17:50:32.279 Triggering next historical data download in queue. | 2021-01-05 17:50:32.279 F.US.M2KH21 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:01:00 | 2021-01-05 17:50:32.287 Added historical Intraday data request for F.US.M2KH21 to the queue. | 2021-01-05 17:50:32.288 Intraday data recording state for symbol F.US.M2KH21 is set to download 'Pending'. | 2021-01-05 17:50:32.288 Triggering next historical data download in queue. | 2021-01-05 17:50:32.288 F.US.M2KH21 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:32.288 F.US.MESH21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:00:00 | 2021-01-05 17:50:32.525 Added historical Intraday data request for F.US.MESH21 to the queue. | 2021-01-05 17:50:32.526 Intraday data recording state for symbol F.US.MESH21 is set to download 'Pending'. | 2021-01-05 17:50:32.526 Triggering next historical data download in queue. | 2021-01-05 17:50:32.526 F.US.MESH21 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:32.526 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-12-15 08:45:00. Record interval: 1. Symbol: F.US.MJYZ20 | 2021-01-05 17:50:32.632 Socket (2) | CloseSocket call. | 2021-01-05 17:50:32.656 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:32.656 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:32.657 Socket (2) | Socket gracefully closed by remote side. | 2021-01-05 17:50:32.682 Socket (2) | Closed. | 2021-01-05 17:50:32.682 HD Request # 2 | Historical data for F.US.MJYZ20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-01-05 17:50:32.736 Historical data download thread signaled to stop. | 2021-01-05 17:50:32.736 HD Request # 2 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MJYZ20 | 2021-01-05 17:50:32.736 HD Request # 2 | Completion time: 0s | 2021-01-05 17:50:32.736 HD Request # 2 | Intraday data download complete for F.US.MJYZ20. Unique request ID: 2 | 2021-01-05 17:50:32.736 Removing historical data download ID 2. | 2021-01-05 17:50:32.736 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:32.736 Triggering next historical data download in queue. | 2021-01-05 17:50:32.736 HD Request # 3 | Downloading Intraday chart data for F.US.M6AZ20 to the file F.US.M6AZ20.scid. Service: cqg | 2021-01-05 17:50:32.736 HD Request # 3 | Download start date-time: 2020-12-14 09:39:35.000000. File last date-time: 2020-12-14 09:39:35.308000 | 2021-01-05 17:50:32.737 HD Request # 3 | Using server: ds12.sierracharts.com port 10149 | 2021-01-05 17:50:32.737 Socket (1) | Creating socket. | 2021-01-05 17:50:32.737 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:32.738 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-01-05 17:50:32.738 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2021-01-05 17:50:32.780 DTC Client socket (2) | Creating socket. | 2021-01-05 17:50:32.780 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-01-05 17:50:32.781 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2021-01-05 17:50:32.781 DTC - Sub Instance | Network connection to server complete. | 2021-01-05 17:50:32.790 DTC - Sub Instance | Starting socket receive thread. | 2021-01-05 17:50:32.790 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2021-01-05 17:50:32.790 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:32.808 DTC - Sub Instance | Sending logon request message. | 2021-01-05 17:50:32.808 DTC - Sub Instance | Received logon response. | 2021-01-05 17:50:32.811 DTC - Sub Instance | Server Name: SC DTC Server. | 2021-01-05 17:50:32.811 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2021-01-05 17:50:32.811 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2021-01-05 17:50:32.811 DTC - Sub Instance | Trading is supported. | 2021-01-05 17:50:32.811 DTC - Sub Instance | Order cancel and replace is supported. | 2021-01-05 17:50:32.811 DTC - Sub Instance | OCO Orders supported. | 2021-01-05 17:50:32.811 DTC - Sub Instance | Bracket Orders supported. | 2021-01-05 17:50:32.811 DTC - Sub Instance | Connected to server complete. | 2021-01-05 17:50:32.811 Triggering next historical data download in queue. | 2021-01-05 17:50:32.811 Triggering next historical data download in queue. | 2021-01-05 17:50:32.811 Triggering next historical data download in queue. | 2021-01-05 17:50:32.811 Triggering next historical data download in queue. | 2021-01-05 17:50:32.811 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-01-05 17:50:32.822 CQG WebAPI | Starting real-time market data updates for: F.US.MYMH21. ID: 1 Service code: cqg | 2021-01-05 17:50:32.823 CQG WebAPI | Requesting security definition data for: F.US.MYMH21. ID: 1 | 2021-01-05 17:50:32.823 CQG WebAPI | Starting real-time market data updates for: F.US.M2KH21. ID: 2 Service code: cqg | 2021-01-05 17:50:32.826 CQG WebAPI | Requesting security definition data for: F.US.M2KH21. ID: 2 | 2021-01-05 17:50:32.826 CQG WebAPI | Received security definition for symbol F.US.MYMH21 | 2021-01-05 17:50:32.826 CQG WebAPI | Starting real-time market data updates for: F.US.M6AH21. ID: 3 Service code: cqg | 2021-01-05 17:50:32.827 CQG WebAPI | Requesting security definition data for: F.US.M6AH21. ID: 3 | 2021-01-05 17:50:32.827 CQG WebAPI | Starting real-time market data updates for: F.US.M6EH21. ID: 4 Service code: cqg | 2021-01-05 17:50:32.827 CQG WebAPI | Requesting security definition data for: F.US.M6EH21. ID: 4 | 2021-01-05 17:50:32.828 CQG WebAPI | Starting real-time market data updates for: F.US.M6BH21. ID: 5 Service code: cqg | 2021-01-05 17:50:32.828 CQG WebAPI | Requesting security definition data for: F.US.M6BH21. ID: 5 | 2021-01-05 17:50:32.828 CQG WebAPI | Starting real-time market data updates for: F.US.GMCDH21. ID: 6 Service code: cqg | 2021-01-05 17:50:32.828 CQG WebAPI | Requesting security definition data for: F.US.GMCDH21. ID: 6 | 2021-01-05 17:50:32.828 CQG WebAPI | Starting real-time market data updates for: F.US.MJYH21. ID: 7 Service code: cqg | 2021-01-05 17:50:32.828 CQG WebAPI | Requesting security definition data for: F.US.MJYH21. ID: 7 | 2021-01-05 17:50:32.828 CQG WebAPI | Received security definition for symbol F.US.M2KH21 | 2021-01-05 17:50:32.831 CQG WebAPI | Received security definition for symbol F.US.M6AH21 | 2021-01-05 17:50:32.833 CQG WebAPI | Received security definition for symbol F.US.M6EH21 | 2021-01-05 17:50:32.834 CQG WebAPI | Received security definition for symbol F.US.M6BH21 | 2021-01-05 17:50:32.834 CQG WebAPI | Received security definition for symbol F.US.GMCDH21 | 2021-01-05 17:50:32.834 CQG WebAPI | Received security definition for symbol F.US.MJYH21 | 2021-01-05 17:50:32.834 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:32.835 HD Request # 3 | Sending historical data logon request message. | 2021-01-05 17:50:32.835 F.US.M2KH21 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:01:00 | 2021-01-05 17:50:32.857 Socket (1) | CloseSocket call. | 2021-01-05 17:50:32.860 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:32.860 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:32.861 HD Request # 3 | Error downloading historical Intraday data for F.US.M6AZ20. Historical data logon error: Data files folder not set for service code: cqg | Username: AC107861 | 2021-01-05 17:50:32.883 Historical data download thread signaled to stop. | 2021-01-05 17:50:32.883 HD Request # 3 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.M6AZ20 | 2021-01-05 17:50:32.883 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2020-12-14 14:39:35.308000 | 2021-01-05 17:50:32.884 HD Request # 3 | Completion time: 0s | 2021-01-05 17:50:32.884 HD Request # 3 | Intraday data download complete for F.US.M6AZ20. Unique request ID: 3 | 2021-01-05 17:50:32.884 Removing historical data download ID 3. | 2021-01-05 17:50:32.884 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:32.884 Triggering next historical data download in queue. | 2021-01-05 17:50:32.884 HD Request # 4 | Downloading Intraday chart data for F.US.M6EZ20 to the file F.US.M6EZ20.scid. Service: cqg | 2021-01-05 17:50:32.884 HD Request # 4 | Download start date-time: 2020-12-14 09:53:38.000000. File last date-time: 2020-12-14 09:53:38.612000 | 2021-01-05 17:50:32.884 HD Request # 4 | Using server: ds4.sierracharts.com port 10150 | 2021-01-05 17:50:32.884 Socket (4) | Creating socket. | 2021-01-05 17:50:32.885 Socket (4) | New receive buffer size: 5242880 | 2021-01-05 17:50:32.885 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-01-05 17:50:32.885 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:32.886 Socket (1) | Closed. | 2021-01-05 17:50:32.886 CQG WebAPI | Starting real-time market data updates for: TICK-NYSE. ID: 9 Service code: statscalc | 2021-01-05 17:50:32.886 CQG WebAPI | Requesting security definition data for: TICK-NYSE. ID: 9 | 2021-01-05 17:50:32.887 CQG WebAPI | Starting real-time market data updates for: F.US.MNQH21. ID: 10 Service code: cqg | 2021-01-05 17:50:32.887 CQG WebAPI | Requesting security definition data for: F.US.MNQH21. ID: 10 | 2021-01-05 17:50:32.887 CQG WebAPI | Received security definition for symbol TICK-NYSE | 2021-01-05 17:50:32.892 CQG WebAPI | Received security definition for symbol F.US.MNQH21 | 2021-01-05 17:50:32.893 CQG WebAPI | Starting real-time market data updates for: TICK-NASDAQ. ID: 11 Service code: statscalc | 2021-01-05 17:50:32.916 CQG WebAPI | Requesting security definition data for: TICK-NASDAQ. ID: 11 | 2021-01-05 17:50:32.916 CQG WebAPI | Received security definition for symbol TICK-NASDAQ | 2021-01-05 17:50:32.921 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:32.941 HD Request # 4 | Sending historical data logon request message. | 2021-01-05 17:50:32.941 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-12-14 09:53:38. Record interval: 1. Symbol: F.US.M6EZ20 | 2021-01-05 17:50:32.967 HD Request # 4 | Decompressing data. | 2021-01-05 17:50:32.991 HD Request # 4 | Receiving Intraday data for F.US.M6EZ20 starting at 2020-12-14 09:53:38.612000 | 2021-01-05 17:50:32.992 Socket (4) | CloseSocket call. | 2021-01-05 17:50:32.993 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:32.993 Historical data download thread signaled to stop. | 2021-01-05 17:50:32.993 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:32.993 HD Request # 4 | Timestamp of first Intraday data file record written: 2020-12-14 09:53:38.612000 | 2021-01-05 17:50:32.993 HD Request # 4 | Received 1 record from 2020-12-14 09:53:38.612000 to 2020-12-14 09:53:38.612000 (0.0 seconds) and wrote 1 record for F.US.M6EZ20 | 2021-01-05 17:50:32.993 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2020-12-14 14:53:38.612000 | 2021-01-05 17:50:33.006 HD Request # 4 | Completion time: 1s | 2021-01-05 17:50:33.006 HD Request # 4 | Intraday data download complete for F.US.M6EZ20. Unique request ID: 4 | 2021-01-05 17:50:33.006 Removing historical data download ID 4. | 2021-01-05 17:50:33.006 Real-time Intraday chart data file updates started for F.US.M6EZ20 | 2021-01-05 17:50:33.006 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.M6EZ20.scid. Thread ID: 204 | 2021-01-05 17:50:33.007 Intraday chart data file opened for F.US.M6EZ20 | 2021-01-05 17:50:33.007 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:33.007 Triggering next historical data download in queue. | 2021-01-05 17:50:33.007 Delaying start of download for F.US.MNQH21 | 2021-01-05 17:50:33.007 F.US.M6AZ20 15 Min #4 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:33.011 CQG WebAPI | Starting real-time market data updates for: F.US.M6AZ20. ID: 12 Service code: cqg | 2021-01-05 17:50:33.011 CQG WebAPI | Requesting security definition data for: F.US.M6AZ20. ID: 12 | 2021-01-05 17:50:33.011 Added historical Intraday data request for F.US.M6AZ20 to the queue. | 2021-01-05 17:50:33.011 Intraday data recording state for symbol F.US.M6AZ20 is set to download 'Pending'. | 2021-01-05 17:50:33.011 Triggering next historical data download in queue. | 2021-01-05 17:50:33.011 F.US.MNQH21 1 Min #1 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:02:00 | 2021-01-05 17:50:33.014 CQG WebAPI | Received security definition for symbol F.US.M6AZ20 | 2021-01-05 17:50:33.016 Socket (4) | Socket gracefully closed by remote side. | 2021-01-05 17:50:33.019 Socket (4) | Closed. | 2021-01-05 17:50:33.019 F.US.GMCDZ20 15 Min #4 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:33.104 CQG WebAPI | Starting real-time market data updates for: F.US.GMCDZ20. ID: 13 Service code: cqg | 2021-01-05 17:50:33.104 CQG WebAPI | Requesting security definition data for: F.US.GMCDZ20. ID: 13 | 2021-01-05 17:50:33.104 Added historical Intraday data request for F.US.GMCDZ20 to the queue. | 2021-01-05 17:50:33.105 Intraday data recording state for symbol F.US.GMCDZ20 is set to download 'Pending'. | 2021-01-05 17:50:33.105 Triggering next historical data download in queue. | 2021-01-05 17:50:33.105 CQG WebAPI | Received security definition for symbol F.US.GMCDZ20 | 2021-01-05 17:50:33.108 F.US.MESH21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:00:00 | 2021-01-05 17:50:33.168 CQG WebAPI | Starting real-time market data updates for: F.US.MESH21. ID: 14 Service code: cqg | 2021-01-05 17:50:33.168 CQG WebAPI | Requesting security definition data for: F.US.MESH21. ID: 14 | 2021-01-05 17:50:33.168 CQG WebAPI | Received security definition for symbol F.US.MESH21 | 2021-01-05 17:50:33.194 F.US.MJYZ20 15 Min #1 | StartDateTimeForLoadingOrderFills: 2020-11-15 19:00:00 | 2021-01-05 17:50:33.263 CQG WebAPI | Starting real-time market data updates for: F.US.MJYZ20. ID: 15 Service code: cqg | 2021-01-05 17:50:33.263 CQG WebAPI | Requesting security definition data for: F.US.MJYZ20. ID: 15 | 2021-01-05 17:50:33.263 Added historical Intraday data request for F.US.MJYZ20 to the queue. | 2021-01-05 17:50:33.263 Intraday data recording state for symbol F.US.MJYZ20 is set to download 'Pending'. | 2021-01-05 17:50:33.263 Triggering next historical data download in queue. | 2021-01-05 17:50:33.263 F.US.M6EZ20 15 Min #1 | StartDateTimeForLoadingOrderFills: 2020-11-15 18:00:00 | 2021-01-05 17:50:33.265 CQG WebAPI | Starting real-time market data updates for: F.US.M6EZ20. ID: 8 Service code: cqg | 2021-01-05 17:50:33.265 CQG WebAPI | Requesting security definition data for: F.US.M6EZ20. ID: 8 | 2021-01-05 17:50:33.265 F.US.MYMH21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-12-07 18:00:00 | 2021-01-05 17:50:33.267 CQG WebAPI | Received security definition for symbol F.US.MJYZ20 | 2021-01-05 17:50:33.269 CQG WebAPI | Received security definition for symbol F.US.M6EZ20 | 2021-01-05 17:50:33.269 Symbol settings MD5 received. Request ID: 1. | 2021-01-05 17:50:33.394 Symbol settings are up-to-date for cqg. | 2021-01-05 17:50:33.394 HD Request # 5 | Downloading Intraday chart data for F.US.MNQH21 to the file F.US.MNQH21.scid. Service: cqg | 2021-01-05 17:50:37.025 HD Request # 5 | Download start date-time: 2021-01-05 16:59:59.000000. File last date-time: 2021-01-05 16:59:59.000000 | 2021-01-05 17:50:37.026 HD Request # 5 | Using server: ds12.sierracharts.com port 10149 | 2021-01-05 17:50:37.026 Socket (1) | Creating socket. | 2021-01-05 17:50:37.026 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:37.026 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-01-05 17:50:37.026 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:37.105 HD Request # 5 | Sending historical data logon request message. | 2021-01-05 17:50:37.106 Socket (1) | CloseSocket call. | 2021-01-05 17:50:37.135 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:37.135 HD Request # 5 | Error downloading historical Intraday data for F.US.MNQH21. Historical data logon error: Data files folder not set for service code: cqg | Username: AC107861 | 2021-01-05 17:50:37.135 Historical data download thread signaled to stop. | 2021-01-05 17:50:37.135 HD Request # 5 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MNQH21 | 2021-01-05 17:50:37.135 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:37.135 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-01-05 21:59:59.000000 | 2021-01-05 17:50:37.136 HD Request # 5 | Completion time: 0s | 2021-01-05 17:50:37.136 HD Request # 5 | Intraday data download complete for F.US.MNQH21. Unique request ID: 5 | 2021-01-05 17:50:37.136 Removing historical data download ID 5. | 2021-01-05 17:50:37.136 Real-time Intraday chart data file updates started for F.US.MNQH21 | 2021-01-05 17:50:37.136 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.MNQH21.scid. Thread ID: 204 | 2021-01-05 17:50:37.136 Intraday chart data file opened for F.US.MNQH21 | 2021-01-05 17:50:37.136 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:37.136 Triggering next historical data download in queue. | 2021-01-05 17:50:37.136 HD Request # 6 | Downloading Intraday chart data for F.US.MYMH21 to the file F.US.MYMH21.scid. Service: cqg | 2021-01-05 17:50:37.136 HD Request # 6 | Download start date-time: 2021-01-05 16:59:53.000000. File last date-time: 2021-01-05 16:59:53.000000 | 2021-01-05 17:50:37.137 HD Request # 6 | Using server: ds4.sierracharts.com port 10150 | 2021-01-05 17:50:37.137 Socket (3) | Creating socket. | 2021-01-05 17:50:37.137 Socket (3) | New receive buffer size: 5242880 | 2021-01-05 17:50:37.137 Socket (3) | Connecting to IP: 192.81.56.146. | 2021-01-05 17:50:37.137 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:37.170 Socket (1) | Closed. | 2021-01-05 17:50:37.170 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:37.207 HD Request # 6 | Sending historical data logon request message. | 2021-01-05 17:50:37.207 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-01-05 16:59:53. Record interval: 1. Symbol: F.US.MYMH21 | 2021-01-05 17:50:37.232 HD Request # 6 | Decompressing data. | 2021-01-05 17:50:37.256 HD Request # 6 | Receiving Intraday data for F.US.MYMH21 starting at 2020-12-24 11:30:26.740000 | 2021-01-05 17:50:37.307 Socket (3) | CloseSocket call. | 2021-01-05 17:50:37.309 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:37.309 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:37.309 Historical data download thread signaled to stop. | 2021-01-05 17:50:37.309 HD Request # 6 | Received 1523 records from 2020-12-24 11:30:26.740000 to 2020-12-24 12:30:26.024000 (60.0 minutes) and wrote 0 records for F.US.MYMH21 | 2021-01-05 17:50:37.309 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-01-05 21:59:53.000000 | 2021-01-05 17:50:37.310 HD Request # 6 | Completion time: 0s | 2021-01-05 17:50:37.310 HD Request # 6 | Intraday data download complete for F.US.MYMH21. Unique request ID: 6 | 2021-01-05 17:50:37.310 Removing historical data download ID 6. | 2021-01-05 17:50:37.310 Real-time Intraday chart data file updates started for F.US.MYMH21 | 2021-01-05 17:50:37.310 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.MYMH21.scid. Thread ID: 204 | 2021-01-05 17:50:37.310 Intraday chart data file opened for F.US.MYMH21 | 2021-01-05 17:50:37.310 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:37.310 Triggering next historical data download in queue. | 2021-01-05 17:50:37.310 HD Request # 7 | Downloading Intraday chart data for TICK-NASDAQ to the file TICK-NASDAQ.scid. Service: statscalc | 2021-01-05 17:50:37.310 HD Request # 7 | Download start date-time: 2021-01-05 17:49:28.000000. File last date-time: 2021-01-05 17:49:28.000000 | 2021-01-05 17:50:37.311 HD Request # 7 | Using server: ds12.sierracharts.com port 10149 | 2021-01-05 17:50:37.311 Socket (1) | Creating socket. | 2021-01-05 17:50:37.311 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:37.311 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-01-05 17:50:37.311 Socket (3) | Socket gracefully closed by remote side. | 2021-01-05 17:50:37.336 Socket (3) | Closed. | 2021-01-05 17:50:37.336 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:37.388 HD Request # 7 | Sending historical data logon request message. | 2021-01-05 17:50:37.388 Chart #4 has tagged chart #1 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:37.446 Chart #4 has tagged chart #2 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:37.446 F.US.MNQH21 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:37.542 F.US.MYMH21 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:37.793 Requesting market depth updates for: F.US.GMCDZ20 if supported. | 2021-01-05 17:50:37.876 Requesting market depth updates for: F.US.M2KH21 if supported. | 2021-01-05 17:50:37.876 Requesting market depth updates for: F.US.M6AZ20 if supported. | 2021-01-05 17:50:37.876 Requesting market depth updates for: F.US.M6EZ20 if supported. | 2021-01-05 17:50:37.876 Requesting market depth updates for: F.US.MESH21 if supported. | 2021-01-05 17:50:37.876 Requesting market depth updates for: F.US.MJYZ20 if supported. | 2021-01-05 17:50:37.877 Requesting market depth updates for: F.US.MNQH21 if supported. | 2021-01-05 17:50:37.877 Requesting market depth updates for: F.US.MYMH21 if supported. | 2021-01-05 17:50:37.877 CQG WebAPI | Clearing market depth for F.US.GMCDZ20 | 2021-01-05 17:50:37.878 CQG WebAPI | Clearing market depth for F.US.GMCDZ20 | 2021-01-05 17:50:37.878 CQG WebAPI | Clearing market depth for F.US.M2KH21 | 2021-01-05 17:50:37.878 CQG WebAPI | Clearing market depth for F.US.M2KH21 | 2021-01-05 17:50:37.878 CQG WebAPI | Clearing market depth for F.US.M6AZ20 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.M6AZ20 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.M6EZ20 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.M6EZ20 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MESH21 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MESH21 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MJYZ20 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MJYZ20 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MNQH21 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MNQH21 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MYMH21 | 2021-01-05 17:50:37.879 CQG WebAPI | Clearing market depth for F.US.MYMH21 | 2021-01-05 17:50:37.879 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-01-05 17:49:28. Record interval: 1. Symbol: TICK-NASDAQ | 2021-01-05 17:50:37.902 HD Request # 7 | Decompressing data. | 2021-01-05 17:50:37.928 HD Request # 7 | Receiving Intraday data for TICK-NASDAQ starting at 2021-01-05 17:49:28.000000 | 2021-01-05 17:50:37.929 Socket (1) | CloseSocket call. | 2021-01-05 17:50:37.930 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:37.930 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:37.930 Historical data download thread signaled to stop. | 2021-01-05 17:50:37.935 HD Request # 7 | Timestamp of first Intraday data file record written: 2021-01-05 17:49:28.000000 | 2021-01-05 17:50:37.935 HD Request # 7 | Received 70 records from 2021-01-05 17:49:28.000000 to 2021-01-05 17:50:37.000000 (69.0 seconds) and wrote 70 records for TICK-NASDAQ | 2021-01-05 17:50:37.936 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2021-01-05 22:50:37.000000 | 2021-01-05 17:50:37.952 HD Request # 7 | Completion time: 0s | 2021-01-05 17:50:37.953 HD Request # 7 | Intraday data download complete for TICK-NASDAQ. Unique request ID: 7 | 2021-01-05 17:50:37.953 Removing historical data download ID 7. | 2021-01-05 17:50:37.953 Real-time Intraday chart data file updates started for TICK-NASDAQ | 2021-01-05 17:50:37.953 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\TICK-NASDAQ.scid. Thread ID: 204 | 2021-01-05 17:50:37.954 Intraday chart data file opened for TICK-NASDAQ | 2021-01-05 17:50:37.954 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:37.954 Triggering next historical data download in queue. | 2021-01-05 17:50:37.954 HD Request # 8 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-01-05 17:50:37.954 HD Request # 8 | Download start date-time: 2021-01-05 17:49:28.000000. File last date-time: 2021-01-05 17:49:28.000000 | 2021-01-05 17:50:37.956 HD Request # 8 | Using server: ds4.sierracharts.com port 10150 | 2021-01-05 17:50:37.956 Symbol Error - F.US.GMCDZ20 is unknown, unavailable, or improperly formatted. Symbol Error - F.US.GMCDZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 18 | 2021-01-05 17:50:37.956 CQG WebAPI | Market Depth data has been rejected for symbol: F.US.GMCDZ20. Symbol Error - F.US.GMCDZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 18 | 2021-01-05 17:50:37.956 Symbol Error - F.US.M6AZ20 is unknown, unavailable, or improperly formatted. Symbol Error - F.US.M6AZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 21 | 2021-01-05 17:50:37.956 Socket (3) | Creating socket. | 2021-01-05 17:50:37.956 CQG WebAPI | Market Depth data has been rejected for symbol: F.US.M6AZ20. Symbol Error - F.US.M6AZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 21 | 2021-01-05 17:50:37.956 Socket (3) | New receive buffer size: 5242880 | 2021-01-05 17:50:37.956 Socket (3) | Connecting to IP: 192.81.56.146. | 2021-01-05 17:50:37.956 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:37.959 Socket (1) | Closed. | 2021-01-05 17:50:37.959 Chart #5 has tagged chart #1 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:37.961 Symbol Error - F.US.M6EZ20 is unknown, unavailable, or improperly formatted. Symbol Error - F.US.M6EZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 20 | 2021-01-05 17:50:37.968 CQG WebAPI | Market Depth data has been rejected for symbol: F.US.M6EZ20. Symbol Error - F.US.M6EZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 20 | 2021-01-05 17:50:37.968 Symbol Error - F.US.MJYZ20 is unknown, unavailable, or improperly formatted. Symbol Error - F.US.MJYZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 19 | 2021-01-05 17:50:37.968 CQG WebAPI | Market Depth data has been rejected for symbol: F.US.MJYZ20. Symbol Error - F.US.MJYZ20 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 19 | 2021-01-05 17:50:37.969 HD Request # 8 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:38.017 HD Request # 8 | Sending historical data logon request message. | 2021-01-05 17:50:38.017 HD Request # 8 | Requesting Intraday data. Start date-time: 2021-01-05 17:49:28. Record interval: 1. Symbol: TICK-NYSE | 2021-01-05 17:50:38.042 F.US.MNQH21 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:38.043 HD Request # 8 | Decompressing data. | 2021-01-05 17:50:38.066 HD Request # 8 | Receiving Intraday data for TICK-NYSE starting at 2021-01-05 17:49:28.000000 | 2021-01-05 17:50:38.067 Socket (3) | CloseSocket call. | 2021-01-05 17:50:38.068 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:38.068 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:38.068 Socket (3) | Socket gracefully closed by remote side. | 2021-01-05 17:50:38.095 Socket (3) | Closed. | 2021-01-05 17:50:38.095 Historical data download thread signaled to stop. | 2021-01-05 17:50:38.114 HD Request # 8 | Timestamp of first Intraday data file record written: 2021-01-05 17:49:28.000000 | 2021-01-05 17:50:38.114 HD Request # 8 | Received 69 records from 2021-01-05 17:49:28.000000 to 2021-01-05 17:50:36.000000 (68.0 seconds) and wrote 69 records for TICK-NYSE | 2021-01-05 17:50:38.114 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-01-05 22:50:36.000000 | 2021-01-05 17:50:38.121 Added 1 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2021-01-05 17:50:38.121 HD Request # 8 | Completion time: 1s | 2021-01-05 17:50:38.127 HD Request # 8 | Intraday data download complete for TICK-NYSE. Unique request ID: 8 | 2021-01-05 17:50:38.127 Removing historical data download ID 8. | 2021-01-05 17:50:38.127 Real-time Intraday chart data file updates started for TICK-NYSE | 2021-01-05 17:50:38.127 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\TICK-NYSE.scid. Thread ID: 204 | 2021-01-05 17:50:38.128 Intraday chart data file opened for TICK-NYSE | 2021-01-05 17:50:38.128 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:38.128 Triggering next historical data download in queue. | 2021-01-05 17:50:38.128 HD Request # 9 | Downloading Intraday chart data for F.US.M2KH21 to the file F.US.M2KH21.scid. Service: cqg | 2021-01-05 17:50:38.128 HD Request # 9 | Download start date-time: 2021-01-05 16:59:57.000000. File last date-time: 2021-01-05 16:59:57.000000 | 2021-01-05 17:50:38.129 HD Request # 9 | Using server: ds12.sierracharts.com port 10149 | 2021-01-05 17:50:38.129 Socket (1) | Creating socket. | 2021-01-05 17:50:38.129 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:38.129 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-01-05 17:50:38.129 HD Request # 9 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:38.203 HD Request # 9 | Sending historical data logon request message. | 2021-01-05 17:50:38.203 Socket (1) | CloseSocket call. | 2021-01-05 17:50:38.236 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:38.236 HD Request # 9 | Error downloading historical Intraday data for F.US.M2KH21. Historical data logon error: Data files folder not set for service code: cqg | Username: AC107861 | 2021-01-05 17:50:38.236 Historical data download thread signaled to stop. | 2021-01-05 17:50:38.236 HD Request # 9 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.M2KH21 | 2021-01-05 17:50:38.236 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:38.236 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-01-05 21:59:57.000000 | 2021-01-05 17:50:38.237 HD Request # 9 | Completion time: 0s | 2021-01-05 17:50:38.237 HD Request # 9 | Intraday data download complete for F.US.M2KH21. Unique request ID: 9 | 2021-01-05 17:50:38.237 Removing historical data download ID 9. | 2021-01-05 17:50:38.237 Real-time Intraday chart data file updates started for F.US.M2KH21 | 2021-01-05 17:50:38.237 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.M2KH21.scid. Thread ID: 204 | 2021-01-05 17:50:38.237 Intraday chart data file opened for F.US.M2KH21 | 2021-01-05 17:50:38.237 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:38.237 Triggering next historical data download in queue. | 2021-01-05 17:50:38.237 HD Request # 10 | Downloading Intraday chart data for F.US.MESH21 to the file F.US.MESH21.scid. Service: cqg | 2021-01-05 17:50:38.238 HD Request # 10 | Download start date-time: 2021-01-05 16:59:59.000000. File last date-time: 2021-01-05 16:59:59.000000 | 2021-01-05 17:50:38.238 HD Request # 10 | Using server: ds4.sierracharts.com port 10150 | 2021-01-05 17:50:38.238 Socket (3) | Creating socket. | 2021-01-05 17:50:38.238 Socket (3) | New receive buffer size: 5242880 | 2021-01-05 17:50:38.238 Socket (3) | Connecting to IP: 192.81.56.146. | 2021-01-05 17:50:38.238 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:38.264 Socket (1) | Closed. | 2021-01-05 17:50:38.264 Chart #4 has tagged chart #1 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.294 HD Request # 10 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:38.302 HD Request # 10 | Sending historical data logon request message. | 2021-01-05 17:50:38.302 HD Request # 10 | Requesting Intraday data. Start date-time: 2021-01-05 16:59:59. Record interval: 1. Symbol: F.US.MESH21 | 2021-01-05 17:50:38.330 HD Request # 10 | Decompressing data. | 2021-01-05 17:50:38.354 HD Request # 10 | Receiving Intraday data for F.US.MESH21 starting at 2020-12-24 11:30:29.384000 | 2021-01-05 17:50:38.417 F.US.M2KH21 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.418 Socket (3) | CloseSocket call. | 2021-01-05 17:50:38.422 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:38.422 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:38.422 Socket (3) | Socket gracefully closed by remote side. | 2021-01-05 17:50:38.450 Socket (3) | Closed. | 2021-01-05 17:50:38.450 Historical data download thread signaled to stop. | 2021-01-05 17:50:38.544 HD Request # 10 | Received 2329 records from 2020-12-24 11:30:29.384000 to 2020-12-24 12:30:29.124000 (60.0 minutes) and wrote 0 records for F.US.MESH21 | 2021-01-05 17:50:38.544 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2021-01-05 21:59:59.000000 | 2021-01-05 17:50:38.544 HD Request # 10 | Completion time: 0s | 2021-01-05 17:50:38.544 HD Request # 10 | Intraday data download complete for F.US.MESH21. Unique request ID: 10 | 2021-01-05 17:50:38.544 Removing historical data download ID 10. | 2021-01-05 17:50:38.544 Real-time Intraday chart data file updates started for F.US.MESH21 | 2021-01-05 17:50:38.544 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.MESH21.scid. Thread ID: 204 | 2021-01-05 17:50:38.545 Intraday chart data file opened for F.US.MESH21 | 2021-01-05 17:50:38.545 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:38.545 Triggering next historical data download in queue. | 2021-01-05 17:50:38.545 HD Request # 11 | Downloading Intraday chart data for F.US.M6AZ20 to the file F.US.M6AZ20.scid. Service: DTCSubInstance | 2021-01-05 17:50:38.545 HD Request # 11 | Download start date-time: 2020-12-14 09:39:35.000000. File last date-time: 2020-12-14 09:39:35.308000 | 2021-01-05 17:50:38.545 HD Request # 11 | Using server: 127.0.0.1 port 11098 | 2021-01-05 17:50:38.546 Socket (1) | Creating socket. | 2021-01-05 17:50:38.546 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:38.546 Socket (1) | Connecting to IP: 127.0.0.1. | 2021-01-05 17:50:38.546 HD Request # 11 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:38.553 HD Request # 11 | Sending historical data logon request message. | 2021-01-05 17:50:38.553 HD Request # 11 | Requesting Intraday data. Start date-time: 2020-12-14 09:39:35. Record interval: 1. Symbol: F.US.M6AZ20 | 2021-01-05 17:50:38.554 HD Request # 11 | Decompressing data. | 2021-01-05 17:50:38.556 HD Request # 11 | Receiving Intraday data for F.US.M6AZ20 starting at 2020-10-21 08:00:11.000000 | 2021-01-05 17:50:38.558 Socket (1) | CloseSocket call. | 2021-01-05 17:50:38.558 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:38.558 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:38.558 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:38.559 Socket (1) | Closed. | 2021-01-05 17:50:38.559 Historical data download thread signaled to stop. | 2021-01-05 17:50:38.569 HD Request # 11 | Received 280 records from 2020-10-21 08:00:11.000000 to 2020-10-21 09:00:03.000000 (59.9 minutes) and wrote 0 records for F.US.M6AZ20 | 2021-01-05 17:50:38.569 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2020-12-14 14:39:35.308000 | 2021-01-05 17:50:38.570 HD Request # 11 | Completion time: 0s | 2021-01-05 17:50:38.570 HD Request # 11 | Intraday data download complete for F.US.M6AZ20. Unique request ID: 11 | 2021-01-05 17:50:38.570 Removing historical data download ID 11. | 2021-01-05 17:50:38.570 Real-time Intraday chart data file updates started for F.US.M6AZ20 | 2021-01-05 17:50:38.570 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.M6AZ20.scid. Thread ID: 204 | 2021-01-05 17:50:38.570 Intraday chart data file opened for F.US.M6AZ20 | 2021-01-05 17:50:38.570 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:38.570 Triggering next historical data download in queue. | 2021-01-05 17:50:38.570 HD Request # 12 | Downloading Intraday chart data for F.US.GMCDZ20 to the file F.US.GMCDZ20.scid. Service: DTCSubInstance | 2021-01-05 17:50:38.570 HD Request # 12 | Download start date-time: 2020-12-15 11:55:58.000000. File last date-time: 2020-12-15 11:55:58.672000 | 2021-01-05 17:50:38.571 HD Request # 12 | Using server: 127.0.0.1 port 11098 | 2021-01-05 17:50:38.571 Socket (1) | Creating socket. | 2021-01-05 17:50:38.571 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:38.571 Socket (1) | Connecting to IP: 127.0.0.1. | 2021-01-05 17:50:38.571 HD Request # 12 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:38.579 HD Request # 12 | Sending historical data logon request message. | 2021-01-05 17:50:38.579 HD Request # 12 | Requesting Intraday data. Start date-time: 2020-12-15 11:55:58. Record interval: 1. Symbol: F.US.GMCDZ20 | 2021-01-05 17:50:38.580 HD Request # 12 | Decompressing data. | 2021-01-05 17:50:38.583 HD Request # 12 | Receiving Intraday data for F.US.GMCDZ20 starting at 2020-10-21 07:57:57.000000 | 2021-01-05 17:50:38.586 Chart #5 has tagged chart #1 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.586 Chart #5 has tagged chart #2 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.586 Socket (1) | CloseSocket call. | 2021-01-05 17:50:38.586 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:38.586 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:38.586 Historical data download thread signaled to stop. | 2021-01-05 17:50:38.587 HD Request # 12 | Received 66 records from 2020-10-21 07:57:57.000000 to 2020-10-21 08:57:43.000000 (59.8 minutes) and wrote 0 records for F.US.GMCDZ20 | 2021-01-05 17:50:38.587 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:38.587 Socket (1) | Closed. | 2021-01-05 17:50:38.587 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2020-12-15 16:55:58.672000 | 2021-01-05 17:50:38.587 HD Request # 12 | Completion time: 0s | 2021-01-05 17:50:38.587 HD Request # 12 | Intraday data download complete for F.US.GMCDZ20. Unique request ID: 12 | 2021-01-05 17:50:38.587 Removing historical data download ID 12. | 2021-01-05 17:50:38.587 Real-time Intraday chart data file updates started for F.US.GMCDZ20 | 2021-01-05 17:50:38.587 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.GMCDZ20.scid. Thread ID: 204 | 2021-01-05 17:50:38.588 Intraday chart data file opened for F.US.GMCDZ20 | 2021-01-05 17:50:38.588 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:38.588 Triggering next historical data download in queue. | 2021-01-05 17:50:38.588 HD Request # 13 | Downloading Intraday chart data for F.US.MJYZ20 to the file F.US.MJYZ20.scid. Service: DTCSubInstance | 2021-01-05 17:50:38.588 HD Request # 13 | Download start date-time: 2020-12-15 08:45:00.000000. File last date-time: 2020-12-15 08:45:00.000000 | 2021-01-05 17:50:38.589 HD Request # 13 | Using server: 127.0.0.1 port 11098 | 2021-01-05 17:50:38.589 Socket (1) | Creating socket. | 2021-01-05 17:50:38.589 Socket (1) | New receive buffer size: 5242880 | 2021-01-05 17:50:38.589 Socket (1) | Connecting to IP: 127.0.0.1. | 2021-01-05 17:50:38.589 HD Request # 13 | Setting DTC encoding to Binary VLS | 2021-01-05 17:50:38.596 HD Request # 13 | Sending historical data logon request message. | 2021-01-05 17:50:38.596 HD Request # 13 | Requesting Intraday data. Start date-time: 2020-12-15 08:45:00. Record interval: 1. Symbol: F.US.MJYZ20 | 2021-01-05 17:50:38.597 HD Request # 13 | Decompressing data. | 2021-01-05 17:50:38.601 HD Request # 13 | Receiving Intraday data for F.US.MJYZ20 starting at 2020-12-15 08:45:00.000000 | 2021-01-05 17:50:38.604 Chart #6 has tagged chart #2 for full recalculation. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:38.605 Socket (1) | CloseSocket call. | 2021-01-05 17:50:38.605 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-05 17:50:38.605 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-05 17:50:38.605 Historical data download thread signaled to stop. | 2021-01-05 17:50:38.605 HD Request # 13 | Timestamp of first Intraday data file record written: 2020-12-15 08:45:00.000000 | 2021-01-05 17:50:38.605 HD Request # 13 | Received 1 record from 2020-12-15 08:45:00.000000 to 2020-12-15 08:45:00.000000 (0.0 seconds) and wrote 1 record for F.US.MJYZ20 | 2021-01-05 17:50:38.605 Socket (1) | Socket gracefully closed by remote side. | 2021-01-05 17:50:38.606 Socket (1) | Closed. | 2021-01-05 17:50:38.606 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2020-12-15 13:45:00.000000 | 2021-01-05 17:50:38.622 HD Request # 13 | Completion time: 0s | 2021-01-05 17:50:38.622 HD Request # 13 | Intraday data download complete for F.US.MJYZ20. Unique request ID: 13 | 2021-01-05 17:50:38.622 Removing historical data download ID 13. | 2021-01-05 17:50:38.622 Real-time Intraday chart data file updates started for F.US.MJYZ20 | 2021-01-05 17:50:38.622 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.MJYZ20.scid. Thread ID: 204 | 2021-01-05 17:50:38.622 Intraday chart data file opened for F.US.MJYZ20 | 2021-01-05 17:50:38.622 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2021-01-05 17:50:38.622 Triggering next historical data download in queue. | 2021-01-05 17:50:38.622 F.US.MESH21 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.699 Chart #3 has tagged chart #2 for full recalculation. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.827 F.US.MYMH21 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-1x.Cht | 2021-01-05 17:50:38.828 F.US.M2KH21 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:38.916 F.US.MESH21 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: M-INX-2x.Cht | 2021-01-05 17:50:39.215 |
| [2021-01-06 04:53:46] |
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The state of Sierra Chart is definitively not up-to-date. Update Sierra Chart to the current version: Software Download: Fast Update After the update and when Sierra Chart is started again, perform a forced login: Sierra Chart - Software Login Instructions: Forced Login And after that update the symbol settings: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-06 04:53:56
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| [2021-01-07 01:51:09] |
| User431785 - Posts: 20 |
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No solution yet. Thanks for trying. I'll just use "Delete All Data and Download" so I can get on to business.
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| [2021-01-11 11:41:31] |
| User845062 - Posts: 9 |
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I had the exact same issue which occurred about 4 weeks ago. Only difference is, that I'm using Rithmic instead of CQC. I tried several things without success. After some time I got upset of using "Delete All Data and Download" every day for different symbols. Then I created another sub instance of SC, which surprisingly works fine. I checked all the Date/Trade Service Settings and there was no difference between the sub instances. I just could not find what was causing the issue. So finally I closed it, made a backup of the Data folder of the 2nd instance, deleted the 2nd instance completely (if you have different general settings between main and sub instance I guess you have to backup more files), let SC create the 2nd instance again by using File->New Instance, closed it, replaced the Data folder with the backup ... and now it works. Maybe this helps you too. |
| [2021-01-11 23:05:57] |
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In regards to post #10 make sure the symbol settings are up-to-date: Global Symbol Settings: Update Global Symbol Settings You may want to keep this option unchecked: Global Symbol Settings: Use These Symbol Settings in New Instances When Started (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-14 03:31:55] |
| User431785 - Posts: 20 |
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Thanks for the input. Tried a new instance and copied chartbooks of the #2 instance opened and saved. On reopen of new instance error reappeared. I've put the Delete & Download in the shortcut menu to ease the pain from this new random glitch since the Denali push.
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| [2021-03-02 17:20:15] |
| User948528 - Posts: 108 |
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Latest version, symbol settings updated in main and all instances, cqg, this error still unresolved, requires daily manual delete and download to fill in the missing data everytime?
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| [2021-03-02 17:42:33] |
| User431785 - Posts: 20 |
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Yes, the problem persists. So I just do the manual delete and download for the second instance every day. I guess Sierra charts support can't duplicate our error and so ignores us. Bigger fires to put out...
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| [2021-03-02 18:53:00] |
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I guess Sierra charts support can't duplicate our error No we cannot and it makes no technical sense at all. We need to do a remote assistance session with you. We can do that after the market close. Tomorrow or another day in the week. Make sure your current telephone number is set here:https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We should then be able to determine what the issue is and resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-02 18:55:54
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| [2021-03-02 19:25:50] |
| User431785 - Posts: 20 |
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Ok, thanks. My phone number is listed correctly in my profile ***. Tomorrow after market works for me. Just let me know. Would be nice to get this behind me even though it's just a minor annoyance. Appreciate your help.
Date Time Of Last Edit: 2021-03-02 20:09:32
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| [2021-03-04 14:30:39] |
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We apologize we did not get to this yesterday. We will do our best to get to it today after the close. This week for sure.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-04 14:56:41] |
| User431785 - Posts: 20 |
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Today or tomorrow works for me. I'm using a Dell 17" laptop with an AOC7 19" USB monitor for my second screen. Second instance is on my second screen. Everything loads on my second instance just hangs up on data download. System screen shot attached.
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| System.png / V - Attached On 2021-03-04 14:52:41 UTC - Size: 49.49 KB - 231 views |
| [2021-03-05 23:55:27] |
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We could call this evening, Friday, or call Saturday or Sunday. We do apologize for the delay. We don't want to call just this evening, without you letting us know if it is ok first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-05 23:55:35
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| [2021-03-09 15:33:33] |
| User948528 - Posts: 108 |
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How can this problem be resolved?
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| [2021-03-09 15:56:46] |
| User431785 - Posts: 20 |
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Let's just wait until the dust settles in April with the billing and data feeds things are settled.
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| [2021-03-09 16:11:02] |
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We will call today. We can call in about 30 minutes. And yes we have been very busy, struggling to keep up with everything. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-09 16:22:14] |
| User431785 - Posts: 20 |
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Okay, +/- 11:40am est I'm flat now.
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| [2021-03-09 23:35:27] |
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We have determined the reason for the problem and implemented a solution. We will put out a new release tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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