Support Board
Date/Time: Thu, 13 Feb 2025 22:52:43 +0000
Wrong tick charts (2K ES) after upgrading from 2192 to v 2207 / 2215
View Count: 589
| [2021-01-04 02:06:15] |
| User112177 - Posts: 8 |
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Hi guys, I've just found out that 2K tick (on ES) charts are wrong - after version upgrading from 2192 to 2207 / 2215 I'm attaching the screenshots + chartbook Please fix it ASAP - I'm pretty sure I'm not alone with this - or let me know what I did wrong. |
 es_Jan_2k5m.Cht - Attached On 2021-01-04 02:01:45 UTC - Size: 7.81 KB - 256 views  ver2215=2K_tick=wrongChart.png / V - Attached On 2021-01-04 02:03:54 UTC - Size: 107.37 KB - 193 views ver2192=2K_tick=OkChart.png / V - Attached On 2021-01-04 02:04:29 UTC - Size: 63.21 KB - 214 views |
| [2021-01-04 03:09:54] |
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What exactly is the problem? We cannot tell from those screenshots. And also you may have some CQG minute data in the charts which would cause some malfunctioning with these types of charts. So first follow this procedure: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-04 03:10:12
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| [2021-01-04 07:02:38] |
| User112177 - Posts: 8 |
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Hello Engineering >> " .... selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol ... " Thanks for advice; did it twice. First time didn't help [pictures attached]; 2nd time - a few minutes after - looks better now >> " ... some CQG minute data in the charts ... " As far as I know, CQG historical data is not supported anymore, and if I want to see / download historical data [> 5 days old if / when Sierra was disconnected from CQG] - I'd have to switch to Denali data feed - as mentioned here Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG ? A question. Is it possible that problems with the TICK chart is related to the *IMPORTANT* Notice: Custom Study Improperly Altering Time Scale of Chart "*IMPORTANT* Notice: Custom Study Improperly Altering Time Scale of Chart" ? It's a TICK chart, but I see "0:00" on the TIME scale - exactly as described in the "Notice.." Date Time Of Last Edit: 2021-01-04 07:03:03
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| ver2215=2K_tick=wrongChart_t=1738_2-3ticksPerBar_if_HistData.png / V - Attached On 2021-01-04 06:50:32 UTC - Size: 74.57 KB - 223 views t=1743=looksOK_for_now.png / V - Attached On 2021-01-04 06:51:16 UTC - Size: 78.89 KB - 201 views |
| [2021-01-04 08:25:12] |
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Yes this is indeed the problem: Is it possible that problems with the TICK chart is related to the *IMPORTANT* Notice: Custom Study Improperly Altering Time Scale of Chart "*IMPORTANT* Notice: Custom Study Improperly Altering Time Scale of Chart" ?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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