Support Board
Date/Time: Tue, 18 Feb 2025 23:54:54 +0000
HSI missing daily/weekly data for all of last week
View Count: 525
| [2021-01-04 00:57:30] |
| User19165 - Posts: 346 |
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As per the title.
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| [2021-01-04 01:20:04] |
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We apologize for this. Our data provider has been making changes related to market data authorizations which has caused this problem. We have contacted them now about this. We told them this is a priority.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-04 01:20:20
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| [2021-01-04 03:02:26] |
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Our data provider does say your account is authorized for the data. So we need more information. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-04 03:02:39
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| [2021-01-04 04:57:59] |
| User19165 - Posts: 346 |
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I performed the delete and download. Fixed most of it. Still missing Monday and Tuesday from last week. Please see my cash session only 'daily' chart vs the weekly chart below. Software version: 2207 64-bit | 2021-01-04 12:51:57.685 Primary Thread ID: 4876 | 2021-01-04 12:51:57.685 Usage end date: 2022-03-08 | 2021-01-04 12:51:57.685 Enabled for: Advanced Features 2. | 2021-01-04 12:51:57.685 Enabled for: Sierra Chart Historical Data Service. | 2021-01-04 12:51:57.685 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-01-04 12:51:57.685 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-04 12:51:57.685 Enabled for exchange: Hong Kong Futures Exchange | 2021-01-04 12:51:57.685 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-04 12:51:57.685 Current selected Data/Trading service: Interactive Brokers | 2021-01-04 12:51:57.685 Custom symbol settings values: enabled | 2021-01-04 12:51:57.685 Chart Update Interval: 500 | 2021-01-04 12:51:57.685 Intraday Data Storage Time Unit: 0 | 2021-01-04 12:51:57.685 Time Zone: +08:00:00 (HKT+08) | 2021-01-04 12:51:57.685 2021-01-04 04:51:57 Local computer time in UTC | 2021-01-04 12:51:57.685 2021-01-04 12:51:57 Local computer time in SC Time Zone | 2021-01-04 12:51:57.685 2021-01-04 00:51:25 Server time in UTC | 2021-01-04 12:51:57.685 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-01-04 12:51:57.685 Program path: E:\Program Files (x86)\SierraChart\ | 2021-01-04 12:51:57.685 Data Files path: E:\Program Files (x86)\SierraChart\Data\ | 2021-01-04 12:51:57.685 OS Version Number: 6.1 | 2021-01-04 12:51:57.686 Locale Setting: C | 2021-01-04 12:51:57.686 DLLs: aTmp.dll, MidKnight.dll, MidKnight_64.dll, Theoretical Average.dll, Theoretical Average_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-04 12:51:57.687 Allowed protected custom studies: Theoretical Average DLL | 2021-01-04 12:51:57.687 Interactive Brokers | Using primary service for historical data for HSI-202101-HKFE | 2021-01-04 12:52:57.337 Added historical Daily data request for HSI-202101-HKFE to the queue. | 2021-01-04 12:52:57.337 Triggering next historical data download in queue. | 2021-01-04 12:52:57.337 HD Request # 8 | Downloading Historical Daily chart data for HSI-202101-HKFE. Starting date: 2019-09-30. Service: interactive_brokers.trading | 2021-01-04 12:52:57.337 HD Request # 8 | Requesting 365 days of historical Daily data for HSI-202101-HKFE with end date 2021-01-04 | 2021-01-04 12:52:57.337 HD Request # 8 | Processing historical data message from TWS | 2021-01-04 12:52:58.326 HD Request # 8 | Receiving historical Daily data for HSI-202101-HKFE starting at 2020-11-30 | 2021-01-04 12:52:58.326 HD Request # 8 | Writing historical Daily data to the file HSI-202101-HKFE.dly | 2021-01-04 12:52:58.327 HD Request # 8 | Received 27 records and wrote 27 records from 2020-11-30 00:00:00 to 2021-01-04 00:00:00. | 2021-01-04 12:52:58.327 HD Request # 8 | Received 27 records from 2020-11-30 00:00:00 to 2021-01-04 00:00:00 (36.0 days) and wrote 27 records for HSI-202101-HKFE | 2021-01-04 12:52:58.327 HD Request # 8 | Completion time: 1s | 2021-01-04 12:52:58.327 HD Request # 8 | Daily data download complete for HSI-202101-HKFE. Unique request ID: 9 | 2021-01-04 12:52:58.327 Removing historical data download ID 9. | 2021-01-04 12:52:58.327 Triggering next historical data download in queue. | 2021-01-04 12:52:58.327 HSI-202101-HKFE [CB][M] Weekly #2 | Reloading chart. | 2021-01-04 12:52:58.423 HSI-202101-HKFE [CB][M] Weekly #2 | Error while getting daily open price with date 2020-05-02 from file. E:\Program Files (x86)\SierraChart\Data\HSI-202004-HKFE.dly. Error: No Data for read. End of file. | 2021-01-04 12:52:58.528 HSI-202101-HKFE [CB][M] Weekly #2 | Error while getting daily open price with date 2021-01-02 from file. E:\Program Files (x86)\SierraChart\Data\HSI-202012-HKFE.dly. Error: No Data for read. End of file. | 2021-01-04 12:52:58.544 Message from IB: Error validating request.-'bS' : cause - Historical data query end date/time string [49] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 222475. | 2021-01-04 12:53:37.721 |
Private File |
| [2021-01-04 08:47:01] |
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Ok we understand what is happening. The data is coming from Interactive Brokers, not from the Sierra Chart Historical Data Service. We need to implement a technical solution, but we need more information from our data provider regarding this in order to implement the right solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-04 08:47:27
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| [2021-01-04 16:49:40] |
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This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After doing the above, then: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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