Support Board
Date/Time: Thu, 13 Feb 2025 23:23:10 +0000
Set-up of real time data feed
View Count: 546
| [2020-12-31 23:48:25] |
| User670523 - Posts: 1 |
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Hi, I have spent a long time trying to set-up my account charts so that I get a real time data feed. I just cant get anything but a delayed feed. Please can you help me, I just cant work it out. I don't use this service for trading. It is just to view the data in real time charting. I do my actual trading in a different portal. |
| [2021-01-01 00:03:29] |
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Can you tell us what broker your trading account is with? And refer to the information below: ---- The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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