Support Board
Date/Time: Sun, 23 Feb 2025 18:53:36 +0000
Charts disappeared after upgrading from 2191 to 2215
View Count: 642
| [2020-12-31 04:04:55] |
| User462086 - Posts: 196 |
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Upgraded from 2191 to 2215 today. When the 2 chartbooks that are set to load on start-up were opened, all of the charts' tabs were gone (didn't think to check under the CW menu at the time). Only the spreadsheet in each chartbook remained. Reverting back to 2191 has resolved the issue. Edit: Just realized the main sheet (aggregates data from all the chart sheets) is missing from the spreadsheet in each chartbook. I didn't delete the charts, nor did I delete these sheets. Will try to load a back-up. Date Time Of Last Edit: 2020-12-31 04:08:54
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| [2020-12-31 04:08:35] |
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So the Chartbooks did not automatically open? For now manually open them through the File >> Open Chartbook command. Certainly the Chartbooks are fine based upon what we are hearing. We do not know what the problem here is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-31 04:08:45
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| [2020-12-31 04:11:24] |
| User462086 - Posts: 196 |
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The chartbooks did open but the charts were apparently not part of the file any longer. As mentioned in my 'edit' above I'll try to open a back-up file & report back.
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| [2020-12-31 05:26:43] |
| User462086 - Posts: 196 |
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All sheets & all charts are included when opening yesterday's chartbooks in v2191. Good to go for now.
Date Time Of Last Edit: 2020-12-31 05:27:12
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| [2021-02-19 07:38:53] |
| User462086 - Posts: 196 |
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Just an update. The issue with 'missing charts' could have been due to the change in visibility of hidden charts' tabs (must have missed this in the change log). All spreadsheets are visible in v2230.
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