Support Board
Date/Time: Thu, 13 Feb 2025 23:29:08 +0000
Historical Data/Chart issue
View Count: 672
| [2020-12-30 19:35:40] |
| User445496 - Posts: 1 |
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My charts are not downloading historical data. I keep getting an error message. I've tried everything in the help section to attempt to remedy this, but it got worse. My charts now look nothing like they did before, and are not at all correct with my chart settings.
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| [2020-12-30 20:06:37] |
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We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-31 08:53:51] |
| User722856 - Posts: 78 |
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Dear Sierra, I am on the SC Data - All Services Datafeed and also on my side the Historical Charts are not working. But only the EUREX Exchange-Historical Datafeed is not working, other exchanges do work. Can you look into the EUREX issue please? The Log says: SC Data - All Services | Connected to server complete. | 2020-12-31 09:52:04.415 Triggering next historical data download in queue. | 2020-12-31 09:52:04.417 Triggering next historical data download in queue. | 2020-12-31 09:52:04.417 Triggering next historical data download in queue. | 2020-12-31 09:52:04.417 Triggering next historical data download in queue. | 2020-12-31 09:52:04.417 SC Data - All Services | Starting real-time market data updates for: FGBLH21-EUREX. ID: 1 Service code: eurex | 2020-12-31 09:52:05.291 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: FGBLH21-EUREX | 2020-12-31 09:52:05.291 SC Data - All Services | Requesting security definition data for: FGBLH21-EUREX. ID: 1 | 2020-12-31 09:52:05.291 Date Time Of Last Edit: 2020-12-31 08:56:03
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| [2020-12-31 08:57:59] |
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We need to ask our data provider about this. They have blocked access to historical end of day data for EUREX for an unknown reason. We will get this sorted out with them before the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-31 09:01:12
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