Support Board
Date/Time: Thu, 13 Feb 2025 22:55:28 +0000
DTC Client socket (1) | Close event error. Windows error code 10053: An established connec
View Count: 973
| [2020-12-29 20:07:18] |
| jake206711 - Posts: 9 |
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DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-12-29 14:22:55.691 * This has happened twice today. I switched to Denali and SC order routing a couple weeks ago. I am with AMP futures broker. I was previously using AMP order routing and CQG and have not experienced this with that set up. Any ideas? Thanks! |
| [2020-12-29 20:26:28] |
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That would indicate a connectivity problem somewhere. When you have the issue again we need to see the entire Message Log at the time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 20:32:12] |
| jake206711 - Posts: 9 |
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SC is still open. Would you like me to use "Send For Analysis"?
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| [2020-12-29 23:18:46] |
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Yes please.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-30 14:20:24] |
| jake206711 - Posts: 9 |
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Log submitted with this description: Loss of connection issue, 2nd time it happened was at 2020-12-29 14:22:55.691. Sending this in response to support board thread: DTC Client socket (1) | Close event error. Windows error code 10053: An established connec |
| [2021-01-03 23:02:29] |
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You definitely are experiencing a connectivity issue somewhere, to the trading server. It is definitely not an issue on the server itself. We want you to use a different server that uses a different ISP. Set Global Settings >> Data/Trade Service Settings >> Primary Server to Server 1 or Server 4. And then change the Backup Server to Server 2. Reconnect to the data feed after this change: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-03 23:02:52
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