Support Board
Date/Time: Thu, 13 Feb 2025 20:09:17 +0000
[Sounds] Cannot Change Alert Sounds
View Count: 952
| [2020-12-27 22:00:55] |
| SavantTrader - Posts: 110 |
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After following the directions in the Alert Sound Settings of the online help guide, I cannot get custom alert sounds to take. Despite [selecting sound file] and having it appear properly, whenever I press [test sound] the single ding plays instead; the same happens when I trigger the alert. I've restarted SC several times, in case that was the problem. No matter what I do, when I press [test sound] the new sound will not play... I get a ding instead. Please see attached (it is not a chart image - it's a window image).
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 alerts.PNG / V - Attached On 2020-12-27 21:59:08 UTC - Size: 33.74 KB - 201 views Attachment Deleted. |
| [2020-12-27 22:27:19] |
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The file name that you have highlighted in that screenshot, what is the exact folder path that it is located within? It should be C:\SierraChart\AlertSounds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-27 22:27:36
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| [2020-12-27 22:49:32] |
| SavantTrader - Posts: 110 |
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The custom sound files are in the default C:\SierraChart\AlertSounds directory. I am able to play them with Windows Media Player. However, when I click your [test sound] button I get what sounds like a Windows Error chime. I'm attaching more detailed screen shots, showing the path. Is it possible that some .wav files are not compatible with your playback mechanism? I used this online tool to create them... https://www.kukarella.com/text-to-voice-converter As I mentioned, they do play fine under Windows Media Player, and they are indeed .wav files. |
| alerts.PNG / V - Attached On 2020-12-27 22:47:07 UTC - Size: 43.84 KB - 199 views |
| [2020-12-27 22:55:43] |
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Is it possible that some .wav files are not compatible with your playback mechanism This could be the problem but Sierra Chart uses this Windows API function:https://docs.microsoft.com/en-us/previous-versions/dd743680(v=vs.85) But still this function may not be able to handle those particular wave files due to the method of encoding. You can attach one here following these instructions and we can test it ourselves: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-27 22:56:34
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| [2020-12-27 23:10:53] |
| SavantTrader - Posts: 110 |
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Please find attached the sound file from my prior post.
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Private File |
| [2020-12-28 09:07:37] |
| SavantTrader - Posts: 110 |
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I have solved this problem - the .wav file quality was too high (sampling rate). Using another utility, I created 16kHz 16bit mono .wav files, and they play correctly through SC. The utility I used is called SAPI5 TTSAPP. |
| [2020-12-28 09:11:26] |
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Yes something like that does make sense. Whatever the reason it could not be played through the Windows API function Sierra Chart is using. We could not hear the actual recording but just instead the standard Windows ding sound.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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