Support Board
Date/Time: Mon, 25 Nov 2024 16:28:19 +0000
1093 - trade stats for charts, show order fills on chart disappearing
View Count: 1755
| [2014-02-18 15:03:24] |
| T44 - Posts: 363 |
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Difficult issue to describe. I enter a trade and go flat. The trade marker triangles (show orders fills) appear on the chart. Orders and positions window shows my number of fills and P&L - as expected. I close this chartbook, and open another chartbook which displays the same symbol. All the charts are set to show order fills, but no order fills appear. Orders And Positions window, Trade Stats for Charts tab shows no trades/fills/P&L against these symbols. I close chartbook. I re-open the chartbook where I placed the trade. Charts for the symbol I traded which have show order fills selected DO NOT show the triangles on the chart. There are no fills recorded under trade stats for charts. I then turn on show order fills on a different window displaying this symbol, where it was previously disabled. The triangles appear. Trade stats for charts changes to what is shown in the screenshot. (note that whether there are any "fills" for the NG contract appaers to depend on the Chart interval being shown, which is clearly wrong) Trading profit and loss study is also showing an incorrect value - see second screenshot. Not sure what else to add other than this is definitely not expected behaviour, and is not how SC used to work. Suggestions appreciated. Date Time Of Last Edit: 2014-02-18 15:14:35
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Private File Private File |
| [2014-02-18 17:47:47] |
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One thing to check is to make sure you have the correct Trade Account selected on the chart. Refer to: http://www.sierrachart.com/index.php?l=doc/doc_TradeWindow.html#SelectingTradeAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-18 18:48:54] |
| T44 - Posts: 363 |
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Checked, this is set correctly. Issue persists.
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| [2014-02-18 23:14:00] |
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We need some time to think through this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-19 22:38:05] |
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In order to test this, we will need to get the following: TradeactivityLog.DAT file. A Chartbook you are having a problem with. Particular Chart number in the Chartbook you have an issue with. Time Zone setting State of "Trade >> Trade Simulation Mode On" Another thing, when you do not see the order fills and you expect to, what happens when you select Chart >> Reload and Recalculate. Do you then see the fills? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-25 19:59:57] |
| T44 - Posts: 363 |
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Please see related private account support ticket I have just tried to submit. I am having issues with my Internet connection also, if it did not go through please let me know and I shall try to send again later. |
| [2014-02-26 09:03:29] |
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One problem we do see with the Trade Stats for Charts tab is that it does not show the account number for each line of data for live trading rows. This is essential because otherwise it could be misleading as to what the statistics are for. This will be resolved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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