Support Board
Date/Time: Thu, 13 Feb 2025 15:58:19 +0000
Subscribed to a month of service but didnt know something
View Count: 576
| [2020-12-11 23:36:03] |
| KylieV1618 - Posts: 67 |
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I just subscribed to a month of service ($26USD) today/yesterday. However, I was fully unaware of the issue with Rithmic data feed. Since my data feed is Rithmic, I now have no use for my subscription since I can't seem to connect to my account anyways. Reading Internal Order ID file. | 2020-12-11 21:38:54.656 Reading Trade Orders file. | 2020-12-11 21:38:54.715 Reading Trade Positions file. | 2020-12-11 21:38:54.717 Reading Account Balance file. | 2020-12-11 21:38:54.719 UDPListener (900). Port 22904 | Listening on UDP port 22904. | 2020-12-11 21:38:54.730 Software version: 1983 64-bit | 2020-12-11 21:38:54.731 Usage end date: 2021-01-08 | 2020-12-11 21:38:54.731 Enabled for: Sierra Chart Historical Data Service. | 2020-12-11 21:38:54.731 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-11 21:38:54.731 Current selected Data/Trading service: Rithmic Trading | 2020-12-11 21:38:54.731 Custom symbol settings values: enabled | 2020-12-11 21:38:54.731 Chart Update Interval: 10 | 2020-12-11 21:38:54.731 Intraday Data Storage Time Unit: 0 | 2020-12-11 21:38:54.731 Time Zone: +00:00:00 (UTC+00) | 2020-12-11 21:38:54.731 2020-12-11 13:38:54 Local computer time | 2020-12-11 21:38:54.731 2020-12-11 21:38:54 Local computer time in UTC | 2020-12-11 21:38:54.731 2020-12-11 21:38:54 Local computer time in SC Time Zone | 2020-12-11 21:38:54.731 2020-12-11 21:38:55 Server time in UTC | 2020-12-11 21:38:54.731 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-12-11 21:38:54.731 Program path: C:\SierraChart\ | 2020-12-11 21:38:54.731 Data Files path: C:\SierraChart\Data\ | 2020-12-11 21:38:54.731 OS Version Number: 6.1 | 2020-12-11 21:38:54.731 Locale Setting: C | 2020-12-11 21:38:54.731 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-12-11 21:38:54.732 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-12-11 21:38:54.752 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-12-11 21:38:54.768 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-12-11 21:38:54.952 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-12-11 21:38:54.952 Received 5 login tokens. | 2020-12-11 21:38:55.461 Symbol settings MD5 received. Request ID: 1. | 2020-12-11 21:38:55.583 Symbol settings are up-to-date for rithmic.trading. | 2020-12-11 21:38:55.583 Rithmic Trading | Port for executable: 62948 | 2020-12-11 21:39:00.650 Listening socket (680). Port 62948 | Closed. | 2020-12-11 21:39:00.650 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-12-11 21:39:00.651 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:62948. Current folder: C:\SierraChart\Rim | 2020-12-11 21:39:00.663 Rithmic Trading | Bridge process is running. | 2020-12-11 21:39:02.673 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62948 | 2020-12-11 21:39:02.673 DTC Client socket (1) | Creating socket. | 2020-12-11 21:39:02.673 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-12-11 21:39:02.673 Rithmic Trading | Connected to server. | 2020-12-11 21:39:02.673 Rithmic Trading | Starting socket receive thread. | 2020-12-11 21:39:02.673 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-12-11 21:39:02.674 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-12-11 21:39:02.680 Rithmic Trading | Sending logon request message. | 2020-12-11 21:39:02.680 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-12-11 21:39:02.682 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-12-11 21:39:02.683 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2020-12-11 21:39:02.683 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-12-11 21:39:03.944 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-12-11 21:39:04.488 Rithmic Trading | Received logon response. | 2020-12-11 21:39:04.488 Rithmic Trading | Server Name: DTC Bridge. | 2020-12-11 21:39:04.488 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-12-11 21:39:04.493 Rithmic Trading | Logon error received from server | 2020-12-11 21:39:04.493 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-12-11 21:39:04.493 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:04.493 Rithmic Trading | Disconnected. | 2020-12-11 21:39:04.512 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:04.512 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-11 21:39:04.512 Rithmic Trading | Port for executable: 62964 | 2020-12-11 21:39:06.512 Listening socket (928). Port 62964 | Closed. | 2020-12-11 21:39:06.512 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-12-11 21:39:06.512 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:62964. Current folder: C:\SierraChart\Rim | 2020-12-11 21:39:06.513 Rithmic Trading | Bridge process is not running! | 2020-12-11 21:39:08.522 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62964 | 2020-12-11 21:39:08.522 DTC Client socket (2) | Creating socket. | 2020-12-11 21:39:08.522 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-12-11 21:39:08.522 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-12-11 21:39:09.527 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-12-11 21:39:09.527 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:09.527 DTC Client socket (2) | Closed. | 2020-12-11 21:39:09.527 Rithmic Trading | Disconnected. | 2020-12-11 21:39:09.536 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:09.536 Rithmic Trading | Port for executable: 62968 | 2020-12-11 21:39:11.551 Listening socket (660). Port 62968 | Closed. | 2020-12-11 21:39:11.551 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-12-11 21:39:11.551 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:62968. Current folder: C:\SierraChart\Rim | 2020-12-11 21:39:11.552 Rithmic Trading | Bridge process is not running! | 2020-12-11 21:39:13.561 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62968 | 2020-12-11 21:39:13.561 DTC Client socket (2) | Creating socket. | 2020-12-11 21:39:13.561 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-12-11 21:39:13.561 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-12-11 21:39:14.562 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-12-11 21:39:14.562 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:14.562 DTC Client socket (2) | Closed. | 2020-12-11 21:39:14.562 Rithmic Trading | Disconnected. | 2020-12-11 21:39:14.581 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:14.581 Rithmic Trading | Port for executable: 62971 | 2020-12-11 21:39:16.589 Listening socket (660). Port 62971 | Closed. | 2020-12-11 21:39:16.589 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-12-11 21:39:16.590 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:62971. Current folder: C:\SierraChart\Rim | 2020-12-11 21:39:16.591 Rithmic Trading | Bridge process is not running! | 2020-12-11 21:39:18.600 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62971 | 2020-12-11 21:39:18.600 DTC Client socket (2) | Creating socket. | 2020-12-11 21:39:18.600 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-12-11 21:39:18.600 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-12-11 21:39:19.600 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-12-11 21:39:19.600 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:19.600 DTC Client socket (2) | Closed. | 2020-12-11 21:39:19.600 Rithmic Trading | Disconnected. | 2020-12-11 21:39:19.616 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:19.616 Rithmic Trading | Port for executable: 62975 | 2020-12-11 21:39:21.630 Listening socket (932). Port 62975 | Closed. | 2020-12-11 21:39:21.630 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-12-11 21:39:21.630 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:62975. Current folder: C:\SierraChart\Rim | 2020-12-11 21:39:21.632 Rithmic Trading | Bridge process is not running! | 2020-12-11 21:39:23.639 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62975 | 2020-12-11 21:39:23.639 DTC Client socket (2) | Creating socket. | 2020-12-11 21:39:23.639 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-12-11 21:39:23.639 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-12-11 21:39:24.639 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-12-11 21:39:24.639 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:24.639 DTC Client socket (2) | Closed. | 2020-12-11 21:39:24.639 Rithmic Trading | Disconnected. | 2020-12-11 21:39:24.659 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-11 21:39:24.659 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-12-11 21:39:25.750 DTC Client socket (1) | Closed. | 2020-12-11 21:39:25.750 |
| [2020-12-12 14:14:43] |
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The supported Data and Trading services are listed here: Table of Contents | (Supported Data and Trading Services) Are you wanting to do live trading? We do have better alternatives to Rithmic. And we do offer a simulated trading service as well. We can issue a refund and that can be requested here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-12 14:15:19
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| [2020-12-14 05:17:36] |
| KylieV1618 - Posts: 67 |
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I signed up for aTrading Evaluator - Delayed account However, when I try to conenct in Sierra charts, there is no option in the dropdown list for Trading Evaluator - delayed. Only Trading Evaluator. Which doesnt connect because I dont have a trading evaluator account. Only a delayed one. How do I connect to the delayed one? |
| [2020-12-14 05:51:15] |
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The option is available. Refer to the information here: Simulated Futures Trading Service: Setup Instructions Specifically this screenshot: https://www.sierrachart.com/images/TradeEvaluatorServicesList.png Be sure to add an account balance: Simulated Futures Trading Service: Account Balance Adjustments Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-14 05:52:55
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