Support Board
Date/Time: Thu, 13 Feb 2025 13:57:05 +0000
EUREX DATA
View Count: 556
| [2020-12-11 16:00:32] |
| User42554 - Posts: 16 |
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Hi, I have a problem with EUREX data feed: Symbol Error - FDAXZ20_FUT_Eurex is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2020-12-10 08:34:34.823 SC Data - All Services | Received security definition for symbol FDAXZ20_FUT_Eurex | 2020-12-10 08:34:34.823 SC Data - All Services | Market Depth data has been rejected for symbol: FDAXZ20_FUT_Eurex. Exchange not authorized. | 2020-12-10 08:34:34.823 |
| [2020-12-11 16:25:30] |
| John - SC Support - Posts: 37916 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-11 17:06:59] |
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We are looking into this on our side for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-11 17:15:54] |
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@User42554: You have been marked as a Professorial by our data vendor. So you need to activate the Eurex Professional Feed, including Market Depth option. If you are not supposed to be a Professional, please start a ticket about it here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support |
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