Support Board
Date/Time: Thu, 13 Feb 2025 13:55:04 +0000
Order Rejected
View Count: 569
| [2020-12-09 18:41:56] |
| User750429 - Posts: 4 |
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Hi Can someone please tell me what the following means and how to resolve it: SC Futures Order Routing/Dara order update (Order reject). Info: TT order update (Rejected). Text: Account not found. Text: Parent order. Thanks |
| [2020-12-09 21:34:17] |
| SC Support - Posts: 1930 |
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Hi there, we see that AMP have set you up on this service back in September. We will ask them to look at the set-up again. Also can you confirm that you are accessing Sierra Chart from this SC Account [AC118244] that AMP created for you?
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| [2020-12-09 21:41:53] |
| User750429 - Posts: 4 |
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Thanks - yes I am through this account
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| [2020-12-09 21:47:26] |
| SC Support - Posts: 1930 |
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Ok, we will come back to you when we hear from AMP. Thank you
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| [2020-12-10 01:51:30] |
| SC Support - Posts: 1930 |
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AMP have done work on their side to fix the set-up, please test the service again and let us know. Thank you
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| [2020-12-10 03:53:14] |
| User750429 - Posts: 4 |
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It seems to be working. Thank you.
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| [2020-12-10 04:01:07] |
| SC Support - Posts: 1930 |
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Thank you, I will let AMP know you are good now.
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