Support Board
Date/Time: Thu, 13 Feb 2025 10:48:21 +0000
I can't connect to CQG via Sierra Chart
View Count: 611
| [2020-12-07 17:11:39] |
| User652303 - Posts: 1 |
|
I can't connect to CQG via Sierra Chart. Look message log. Reading Internal Order ID file. | 2020-12-07 17:39:28.975 Reading Trade Orders file. | 2020-12-07 17:39:29.062 Reading Trade Positions file. | 2020-12-07 17:39:29.062 Reading Account Balance file. | 2020-12-07 17:39:29.063 UDPListener (1476). Port 22904 | Listening on UDP port 22904. | 2020-12-07 17:39:29.082 Software version: 2207 64-bit | 2020-12-07 17:39:29.082 Primary Thread ID: 118744 | 2020-12-07 17:39:29.082 Usage end date: 2021-01-05 | 2020-12-07 17:39:29.082 Enabled for: Sierra Chart Historical Data Service. | 2020-12-07 17:39:29.082 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-12-07 17:39:29.082 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-07 17:39:29.082 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-07 17:39:29.082 Current selected Data/Trading service: CQG WebAPI | 2020-12-07 17:39:29.082 Custom symbol settings values: enabled | 2020-12-07 17:39:29.082 Chart Update Interval: 500 | 2020-12-07 17:39:29.082 Intraday Data Storage Time Unit: 1 | 2020-12-07 17:39:29.082 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-12-07 17:39:29.082 2020-12-07 16:39:29 Local computer time in UTC | 2020-12-07 17:39:29.082 2020-12-07 17:39:29 Local computer time in SC Time Zone | 2020-12-07 17:39:29.082 2020-12-07 16:39:29 Server time in UTC | 2020-12-07 17:39:29.082 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-12-07 17:39:29.082 Program path: C:\SierraChart\ | 2020-12-07 17:39:29.082 Data Files path: C:\SierraChart\Data\ | 2020-12-07 17:39:29.082 OS Version Number: 10.0 | 2020-12-07 17:39:29.082 Locale Setting: C | 2020-12-07 17:39:29.082 DLLs: UserContributedStudies_64.dll, wolumen_64.dll | 2020-12-07 17:39:29.082 Allowed protected custom studies: | 2020-12-07 17:39:29.082 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-12-07 17:39:29.083 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-12-07 17:39:29.115 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-12-07 17:39:29.141 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-12-07 17:39:29.141 Received 5 login tokens. | 2020-12-07 17:39:29.206 Symbol settings MD5 received. Request ID: 1. | 2020-12-07 17:39:29.356 Symbol settings are up-to-date for cqg. | 2020-12-07 17:39:29.356 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2020-12-07 17:39:33.261 CQG WebAPI | Connecting to server api.cqg.com | 2020-12-07 17:39:35.270 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-12-07 17:39:35.270 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-12-07 17:39:35.585 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2020-12-07 17:39:35.585 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-12-07 17:39:35.585 CQG WebSocket | Opening WebSocket. | 2020-12-07 17:39:35.631 CQG WebSocket | Sending WebSocket handshake. | 2020-12-07 17:39:35.631 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-12-07 17:39:35.775 CQG WebSocket | Server header | Connection: upgrade | 2020-12-07 17:39:35.775 CQG WebSocket | Server header | Sec-WebSocket-Accept: JW8URYjxMxPEh6gAeVzYlzTKISs= | 2020-12-07 17:39:35.775 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-12-07 17:39:35.775 CQG WebSocket | Server header | Upgrade: websocket | 2020-12-07 17:39:35.775 CQG WebSocket | Server header | | 2020-12-07 17:39:35.775 CQG WebSocket | Web socket state is now open. | 2020-12-07 17:39:35.775 CQG WebAPI | WebSocket connected. | 2020-12-07 17:39:35.775 CQG WebAPI | Sending market data logon message. | 2020-12-07 17:39:35.775 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use Live - SierraChart. Contact your FCM. | 2020-12-07 17:39:36.272 CQG WebSocket socket (1) | CloseSocket call. | 2020-12-07 17:39:36.291 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 17:39:36.291 CQG WebAPI | Disconnected. | 2020-12-07 17:39:36.291 CQG WebAPI | Not reconnecting due to connection error condition. | 2020-12-07 17:39:36.291 CQG WebSocket | WebSocket closed. | 2020-12-07 17:39:36.291 CQG WebAPI | WebSocket closed. | 2020-12-07 17:39:36.291 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-12-07 17:39:36.291 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-12-07 17:39:36.334 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-07 17:39:36.334 |
| [2020-12-07 17:40:00] |
| John - SC Support - Posts: 37916 |
|
This is the relevant line: CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use Live - SierraChart. Contact your FCM. | 2020-12-07 17:39:36.272
Refer to item #2 in this section (although the message is not exact, it is the same issue): CQG Trading Platform Service: Common Error Messages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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