Support Board
Date/Time: Thu, 13 Feb 2025 13:59:38 +0000
Still having Bitmex connection problems - (PROBLEM SORTED - Read Post)
View Count: 693
| [2020-12-07 10:47:28] |
| Calculus - Posts: 103 |
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I use Sierra to chart Bitcoin (but not trade) through Sierra. For the last few years it's been rock-solid but since Saturday I haven't been able to connect. I have checked the API, and then deleted the old one, and got another from Bitmex, yet it still has problems. I gather that Sierra doesn't like to do business with Bitmex anymore due to their recent US legal problems, is that the problem? Here are some of the logs - BitMEX Trading Direct | No 'cumQty' object in JSON message. | 2020-12-07 10:41:18.671 * BitMEX Trading Direct | No 'ordType' object in JSON message. | 2020-12-07 10:41:18.671 * BitMEX Trading Direct | No 'timeInForce' object in JSON message. | 2020-12-07 10:41:18.671 * BitMEX Trading Direct | Forbidden HTTP response received. | 2020-12-07 10:41:18.794 BitMEX Trading Direct socket (1) | CloseSocket call. | 2020-12-07 10:41:18.794 BitMEX Trading Direct socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 10:41:18.794 BitMEX Trading Direct | WebSocket closed. | 2020-12-07 10:41:18.794 BitMEX Trading Direct | WebSocket closed. | 2020-12-07 10:41:18.794 BitMEX Trading Direct socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-12-07 10:41:18.794 BitMEX Trading Direct | Disconnected. | 2020-12-07 10:41:18.795 BitMEX Trading Direct socket (1) | Write has completed. Shutdown being performed. | 2020-12-07 10:41:18.815 BitMEX Trading Direct socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-07 10:41:18.815 BitMEX Trading Direct socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2020-12-07 10:43:27.090 BitMEX Trading Direct socket (1) | Closed. | 2020-12-07 10:43:27.090 BitMEX Trading Direct socket (1) | Deleting network socket now after delay. | 2020-12-07 10:43:57.114 ============================================================================================================= If anyone looks into this, thanks a lot. |
| [2020-12-08 12:59:42] |
| Calculus - Posts: 103 |
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Searching around the Sierra site I've found that the reason the Bitmex login doesn't work when connecting to Bitmex via Data/Trade Services Setting. The data feed to Bitmex via Data/Trade Services doesn't seem to work so instead connect to the Bitmex feed using the SC Data - All Services. I hope this helps everyone. Date Time Of Last Edit: 2020-12-09 08:45:17
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| [2020-12-08 18:25:05] |
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We apologize. We did not pay attention that you just needed market data. If you just need market data, then use SC Data - All Services like you have discovered. If you are trading on BitMex and having trouble connecting to BitMex, that really is out of our control and we are not going to invest any new time with BitMex. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-09 18:57:42
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| [2020-12-09 11:34:04] |
| Calculus - Posts: 103 |
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By the way 'Engineering', your software and data services are not always the easiest to get the hang off (there's so much and it often changes a lot) but I really appreciate all the work you do to make Sierra a damn good product. So I'm a very happy subscriber and will continue to pay the yearly sub. |
| [2020-12-10 21:01:31] |
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and it often changes a lot What specifically?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-11 06:50:12] |
| Calculus - Posts: 103 |
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Nothing specifically, just saying it's a great program and I'm a happy subscriber, but there's a tonne of matter within the program that often takes me time to understand. The post was basically written as a compliment! |
| [2020-12-11 09:29:00] |
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Ok thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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