Support Board
Date/Time: Thu, 13 Feb 2025 20:01:22 +0000
Delayed Data feed
View Count: 697
| [2020-12-06 16:07:21] |
| Keletso53 - Posts: 3 |
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Hi. I am asking if is it possible for me to use your delayed data as my trial has expired? I did not get a chance to use my trial. |
| [2020-12-06 22:14:33] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". ---- Documentation for Delayed Exchange Data Feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-22 20:04:35] |
| Keletso53 - Posts: 3 |
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Hi I am struggling to use the delayed data feed. May you please assist me as I am still backtesting your plartform
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| [2020-12-22 20:34:40] |
| John - SC Support - Posts: 37939 |
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The account from which you have posted is expired. If that is the account you are using, then that is the reason why you are not getting any data. In order to receive the delayed data you will need to purchase a usage package. Refer to the information here: Sierra Chart Purchase and License Information: Renewing Access For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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