Support Board
Date/Time: Thu, 13 Feb 2025 07:39:22 +0000
Missing times on Forex charts
View Count: 545
| [2020-11-28 17:03:56] |
| User92899 - Posts: 76 |
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Hi In an update to current version today the log reported an error. When I ran the program all my chartbooks were there, but on the Forex chartbooks there was just 00.00 across the time/date axis and no response from our custom study. The other studies/charts appeared normal. I reloaded an older version and everything worked as expected. Any thoughts? I did send a log but don't know if it reached you. |
| [2020-11-29 20:22:24] |
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Do you see this problem when you run Sierra Chart in Safe Mode in the current version: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 08:14:57] |
| User92899 - Posts: 76 |
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No - the date/time axis is normal in safe mode. So does this mean there is an issue with the DLL? I had a new customer yesterday with an error in getting our files - has something changed that requires our stuff to be recompiled again? |
| [2020-11-30 08:16:52] |
| User92899 - Posts: 76 |
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here's a screenshot image from the user's error yesterday
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Private File Attachment Deleted. |
| [2020-11-30 10:30:30] |
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Possibly the custom studies you are using are affected by the change with some ACSIL functions in version 2195: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2195 But that will not affect the chart timescale unless the study is incorrectly modifying the timescale which it should never be doing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 10:45:08] |
| User92899 - Posts: 76 |
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What's odd is that we have 3 different custom studies (Indices, Forex and Commodities) and it's only the Forex one that seems to be affected. However, the new user error message attached was a different issue I think and I wondered what you thought about that? I will ask the developer to check through the DLLS to see if there is any issue there. |
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