Support Board
Date/Time: Thu, 13 Feb 2025 07:40:03 +0000
Pending Open (ghost order) will not cancel.
View Count: 587
| [2020-11-25 18:30:02] |
| User412994 - Posts: 15 |
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Tried several ways including several times from the trade orders window. ES B/MKT @3622 Keeps saying ordercancellation failed, says order already filled but it won't clear. Thanks |
| [2020-11-25 20:31:59] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-25 20:34:56] |
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We do see this order. TT did not respond with the proper status. We will get it cleared after 5 PM US Eastern time. We cannot do it before then. Just disregard it for now. And we will see what kind of patch we can add to work around this issue in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-26 12:03:46] |
| User412994 - Posts: 15 |
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Cleared, thank you
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