Support Board
Date/Time: Thu, 13 Feb 2025 03:32:04 +0000
Trouble with receiving data in sierra chart las 50 minutes
View Count: 448
| [2020-11-24 17:24:33] |
| User903868 - Posts: 2 |
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Hi, I'am having problems with getting data. Can you check my account? What is wrong? I will attach log file. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=45660 |
| [2020-11-24 18:39:34] |
| John - SC Support - Posts: 37916 |
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There is nothing indicating any issue in your attached log, and your account is properly setup with no issues related to the data feed. What is the exact problem you are having? Have you received no data, or is it delayed, or is it something else? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 18:51:14] |
| User903868 - Posts: 2 |
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It's like something happened on the server and it's down. Data comes in small pieces or stops completely. But on my browser everything is ok, all sites work fine, no problems with my internet connection. Strange. At this moment problem disappeared. |
| [2020-11-24 18:59:46] |
| John - SC Support - Posts: 37916 |
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If the problem comes back, then attach your entire Message Log to this thread so we can see if there is anything in there. Follow these instructions to get us your Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 19:11:24] |
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Based on the description at post #3, it does sound as though there was some connectivity issue between your location and the server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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