Support Board
Date/Time: Wed, 05 Mar 2025 01:47:44 +0000
Connection limit exceeded
View Count: 1092
| [2020-11-24 14:51:10] |
| Ed C. - Posts: 117 |
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I'm getting this error from SC this morning: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2020-11-24 09:48:43.523 Under the licensing agreement, I believe I'm allowed 2 connections. Is this something I can do anything about? Thanks! |
| [2020-11-24 16:20:30] |
| John - SC Support - Posts: 38380 |
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You should be able to connect two Sierra Chart installations from two different computers. On the system that is giving you this message login using the Forced Login option to update the local information from our servers. Refer to the instructions here: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 20:01:56] |
| Ed C. - Posts: 117 |
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Unfortunately, it's giving me the same error message. :(
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| [2020-11-24 21:19:53] |
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The answer given post #2 is not relevant in this case. For an understanding of the issue, refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 22:34:30] |
| Ed C. - Posts: 117 |
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The link posted in #4 is also not relevant. Here's the link that is relevant: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously It's disappointing that other vendors allow for more than one computer, but Sierra does not. It's convenient to have the same data feed at home as it is to have on one's laptop (for traveling, as an example). |
| [2020-11-24 23:16:01] |
| Ed C. - Posts: 117 |
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I used to have two computers running Sierra with the same data feed at the same time - when did Sierra discontinue this?
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| [2020-11-25 14:45:17] |
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Regarding the link you gave in post #5, that is a subsection of the section we linked to. We wanted you to see the entire top-level section and that particular subsection. It's disappointing that other vendors allow for more than one computer, but Sierra does not. This is just not true at all. You can use Sierra Chart on multiple systems according to the terms here:Sierra Chart Purchase and License Information: Licensing / Number of Systems The problem you are running into, Is related to exchange market data policy. We have updated this section here to explain this: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Therefore bring your complaint to the CME. And if there is any other data provider, allowing you to use CME data on two or more systems at the same time, they are not compliant with CME market data policy. So can you tell us who this is? We are just interested. But we will not say anything to the CME. You can use Sierra Chart on many computers . The limitation is you cannot access CME data on two systems at the same time without paying two sets of exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-10 13:48:09] |
| nach1321 - Posts: 12 |
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Figured I would jump into this one since it is related. I have two data feeds, Denali and CTS. Just recently, my Denali feed gives me the error above (Connection limit exceeded) yet I am paying for two separate data. It was working fine last week (live data on both computers). Is there a workaround for this?
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| [2022-01-10 14:46:42] |
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Make sure your installations of Sierra Chart are up-to-date. Update instructions: Software Download: Fast Update If they are used on different computers, make sure that one of them is not using the Denali data feed. Information and instructions: Denali Exchange Data Feed: Connections (Connections) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-10 14:46:54
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