Support Board
Date/Time: Thu, 13 Feb 2025 03:17:49 +0000
Missing Price Data
View Count: 567
| [2020-11-23 13:22:18] |
| User976943 - Posts: 39 |
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Hi, The Price Data from 5:00 PM to 3:00 AM (CST) is missing. The Price starts at 3:00 AM (Symbol MESZ0). I deleted & downloaded data but no result. What Can I Do? Thanks |
| [2020-11-23 15:13:09] |
| John - SC Support - Posts: 37916 |
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Refer to the information at the following link and see if any of the items listed there may be the problem: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-23 16:01:35] |
| User976943 - Posts: 39 |
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I already did all that and I am stil having the same missing data for MES symbol, ES is Ok. I contacted Transact Support and they told me the following: Sierra Chart is Aware of problem receiving data. They are working on this now. So are you aware of the issue? Thanks |
| [2020-11-23 18:39:30] |
| Sierra_Chart Engineering - Posts: 18420 |
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The issue has been resolved earlier today but we can see there is still some missing data with that symbol. We are resolving that now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-23 18:49:21] |
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This issue is now resolved for those micro symbols. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-23 18:49:34
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