Support Board
Date/Time: Thu, 13 Feb 2025 03:55:47 +0000
please help my chartbook i transfered is all black
View Count: 558
| [2020-11-23 10:22:57] |
| User849502 - Posts: 353 |
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Hi, God I hope I haven't screwed this up. I thought I copied my chartbook which is my bible successfully and emailed it to myself so I could have it at my mother's. When I have gone to install and open it I open it and the dom comes up and along bottom is all my charts listed as they should be but all the charts are black. Please tell me you can help me. I am attaching what I downloaded at home to see if you can open it and see charts, You know from my files how stupid I am... I also tried it on my laptop aand same thing happens. All black charts but all the headings etc are there along the bottom. Both computers have newest version of SC thank thank thank you!!!! |
 hugoDog.Cht - Attached On 2020-11-23 10:20:06 UTC - Size: 263.97 KB - 334 views |
| [2020-11-23 15:30:32] |
| John - SC Support - Posts: 37916 |
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It looks like you simply do not have your Sierra Chart setup to the correct service at your new location. It looks like you use the Sierra Chart Order Routing Service, so make sure you follow the Setup Instructions starting at Step #9 for the new computer(s) you are using: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-23 16:00:17] |
| User849502 - Posts: 353 |
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yes it was set to SC date all services, so I set it to sc futures order routin data, and I chose the Aurora 1 and 4 options. Is this correct? It say he needs new symbols, so it is now downloading. Hope it works...thank you
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| [2020-11-23 18:16:36] |
| John - SC Support - Posts: 37916 |
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Yes, that should be all you need to do. Whenever you make a change to the Service, it will ask you if you want to update your symbols. It really does not hurt to say "yes", but in this case, you did not need to, as your symbols are setup for the SC Order Routing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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