Support Board
Date/Time: Thu, 13 Feb 2025 02:51:59 +0000
Trade Account not assigned
View Count: 692
| [2020-11-20 17:34:34] |
| Rainer - Posts: 110 |
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Just changed to Denali + SC Order Routing Service (from AMP-CQG) and followed all setup instructions 100% .... But error message says: Connection error message from service: SC Futures Order Routing/Data | Connection error: Trade account not assigned. ... please assist |
| [2020-11-20 18:07:33] |
| John - SC Support - Posts: 37916 |
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Have you filled out the Request Form to get the trading account setup (Step 3 in the Setup Instructions)? Typically after that form is filled out an Account Support Ticket is created for this purpose, but we are not seeing a ticket to create your account. You can access the Request Form here: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-20 18:16:02] |
| Rainer - Posts: 110 |
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done it just now! ..... fyi ... this step is not listed in Setup Instructions Denali Exchange Data Feed: Pricing Date Time Of Last Edit: 2020-11-20 18:18:58
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| [2020-11-20 18:27:05] |
| Rainer - Posts: 110 |
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can you also please provide the link for the correct Setup Instructions, where this step 3 is listed.
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| [2020-11-20 18:30:26] |
| John - SC Support - Posts: 37916 |
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The setup instructions for the Sierra Chart Order Routing Service is here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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