Support Board
Date/Time: Wed, 12 Feb 2025 22:21:56 +0000
MY CHART IS CHANGING IT PERIDICITY ON ITS OWN.....
View Count: 568
| [2020-11-18 18:26:18] |
| MichaelG - Posts: 34 |
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I HAVE A FOOTPRINT CHART WITH A SETTING FOR p&f ON A 10-1 SEETING AND IT IS AUTOMATICALLY CHANGING ITSELF TO A 1 MIN CHART WITHOUT ME DOING IT PLEASE ADVISE
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| [2020-11-18 18:28:27] |
| John - SC Support - Posts: 37916 |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-18 18:53:37] |
| MichaelG - Posts: 34 |
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I DID GET HERE FROM SC HELP
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| [2020-11-18 19:01:30] |
| John - SC Support - Posts: 37916 |
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Then you do not have an active account with us and we do not give support for expired accounts. If you do have a different account, then make sure you are logged into the Sierra Chart software with that account and then select Help >> Support For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-18 19:03:52] |
| MichaelG - Posts: 34 |
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I HAVE AN ACTIVE ACCOUNT I, AS I AM TRADING THRU AMP FUTURES
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| [2020-11-18 19:12:50] |
| John - SC Support - Posts: 37916 |
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You need to be logging into your Sierra Chart software using the AMP account that you have been assigned. As to why your charts are changing, it means that there is a dependency on another chart for some reason, either Chart Linking or a study that depends on the timing. Refer to the information here: Unable to Change the Bar Time Period for Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-18 19:16:10] |
| MichaelG - Posts: 34 |
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I AM LOGGED IN...i AM NOT SURE WHY YOU ARE SAYING THIS I HAVE BEEN LOGGED INTO AMP SINCE I OPENED AN ACCOUNT AT AMP...THIS IS THE SC I USE TO EXECUTE ORDER
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| [2020-11-18 19:16:44] |
| MichaelG - Posts: 34 |
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EVERYTIME I LOG IN I SEE MY AMP ACCOUNT...SO I HAVE NO IDEA WHAT IS GOING ON
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| [2020-11-18 19:20:47] |
| John - SC Support - Posts: 37916 |
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If you look at the account name when you are logged in you will see that this is your old account that is no longer valid. We will check on how it's possible that it is logging in with this other account when you are logged into your Sierra Chart software with the AMP account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-18 19:22:02] |
| MichaelG - Posts: 34 |
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so what am i supposed to do
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| [2020-11-18 19:24:28] |
| John - SC Support - Posts: 37916 |
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First, continue to use your software. You are fine, and we gave you the information you requested. One thing we want you to try is log out of the Sierra Chart website from the browser you have been using. Then select Help >> Support again and see if you are then logged in with the correct username. We are also going to check on other reasons why this could occur. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: