Support Board
Date/Time: Mon, 25 Nov 2024 14:29:47 +0000
Sierrachart is not recognising my AMP/TTnet Account
View Count: 1227
| [2014-02-14 07:28:51] |
| User29698 - Posts: 28 |
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I am using my AMP/TTnet login details for Sierrachart. But Sierrachart now does not connect anymore, saying the trial is over? But Sierrachart Package 3 is free for use with AMP and TTnet. So how do I reconnect Sierrachart to my AMP/TTnet account without Sierrachart thinking I am running a trial?
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| [2014-02-14 09:46:09] |
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We cannot help with your Sierra Chart account from AMP. You will need to contact AMP about that. We recommend that you pay for usage time on the account that you have used to log into this Support Board with, following these instructions: 1. To purchase usage time, select "Help >> Purchase/Account Management" on the Sierra Chart software menu or press the "Purchase" button on the Sierra Chart Login window.
You can also go to this page in your browser: https://www.sierrachart.com/usercp.php Login with your Sierra Chart account name and password. 2. On the displayed Purchase and Account Management web page, click "Payment Form for Sierra Chart Usage Time". 3. Choose the number months you wish to pay for and the service Package. After this, log into Sierra Chart with that account following these instructions: https://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#DifferentAccountName Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-14 09:56:44
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| [2014-02-14 20:40:49] |
| User30720 - Posts: 20 |
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@user29698 I had same issues. Read my posts on this thread http://www.sierrachart.com/SupportBoard.php?ThreadID=5761 They are under user30720 as that was my trial account. |
| [2014-02-14 20:42:01] |
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Without going into details, we do recommend that you have your own paid Sierra Chart account and not be reliant on what AMP gives you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-14 22:49:44] |
| User30720 - Posts: 20 |
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SC said "Without going into details, we do recommend that you have your own paid Sierra Chart account and not be reliant on what AMP gives you." Oh come on - that is a bit unfair. Why can you not elaborate? As I have Package 3 from AMP for free - why would I need a paid account directly with Sierra? This would seem to defeat the purpose of the AMP combo and not give me anything I don't already get with the AMP deal. I have always assumed that I am not actually getting Package 3 for 'free' and that the cost is buried in my round trip commission cost with AMP - and this type of payment structure actually suits me. Are you perhaps subtly suggesting to us that the AMP free deal is going to end? |
| [2014-02-15 07:48:26] |
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There is no issue as of yet. There is just something small that concerns and we will let AMP have a chance to resolve it. We have communicated the concern to them. In general, we just recommend that it is best to be self-reliant as much is possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-15 07:48:59
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To post a message in this thread, you need to log in with your Sierra Chart account: