Support Board
Date/Time: Wed, 12 Feb 2025 22:00:38 +0000
TRADE DISAPPEARS FROM CHART
View Count: 502
| [2020-11-17 22:33:00] |
| User256753 - Posts: 4 |
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Here's what happened (see attached log) I put trade on chart (LIVE), it was visible for 1 sec, then disappeared. NB all works OK in SIM mode. Looks to me like it can't access my balance details??? |
Private File Attachment Deleted. |
| [2020-11-18 01:30:28] |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-18 01:53:24] |
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Your trading account does not exist on the TT system. We are contacting your clearing from about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-18 04:04:17] |
| SC Support - Posts: 1930 |
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Hi User256753, we have messaged your Clearing Firm and your Introducing Broker to look into this set-up, this would have been your first live trade, do you concur?
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| [2020-11-18 07:35:14] |
| User256753 - Posts: 4 |
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Yes - that was the first day i traded live with that broker. I haven't placed any live trades that have worked.
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| [2020-11-18 14:44:42] |
| SC Support - Posts: 1930 |
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Hi User256753, we have made a set-up change related to your Futures Trading Account Number, this should work. Please test again.
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