Support Board
Date/Time: Wed, 12 Feb 2025 22:17:32 +0000
When will my Denali data feed be activated?
View Count: 750
| [2020-11-17 17:50:32] |
| User832913 - Posts: 14 |
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To whom it may concern, I've been waiting since yesterday to get my Denali Data Feed activated and my broker, AMP Futures, tells me they are waiting on you. Please advise ASAP. Thank you in advance, Al Coppola |
| [2020-11-17 18:22:59] |
| John - SC Support - Posts: 37916 |
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The account from which you have posted is not associated with AMP and is not setup to have the Denali Exchange Data Feed paid for through AMP. Are you using this account that you posted from or do you have a different account provided by AMP? If you have another account provided by AMP that you will be using, then we need for your to login to this support board and post with that account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 18:35:11] |
| User832913 - Posts: 14 |
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I don't know anything about having multiple accounts with AMP. This is the account I've used for several years to trade with along with Sierra Chart. How do I find out how to resolve this problem. I filled out the paperwork yesterday and then again today with the assistance of tech support at AMP to switch data feeds. I don't know what else I need to do. Please advise, thanks, Al Coppola |
| [2020-11-17 20:30:49] |
| John - SC Support - Posts: 37916 |
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Ok. We understand now that you are using this account that you have posted from. Given that you are using this account and paying for your Sierra Chart usage time directly to us (Sierra Chart), then you would need to pay for the Denali Exchange Data Feed directly with us as well. Therefore, just follow the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 20:34:37] |
| User832913 - Posts: 14 |
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ok, if I do that, how long will it take to activate and be ready to trade? Thanks, Al Coppola |
| [2020-11-17 21:41:27] |
| John - SC Support - Posts: 37916 |
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Are you going to be continuing to use CQG for your trading, then all you need to do is finish the setup for the Denali Exchange Data Feed and you will be ready to trade immediately. If you are wanting to change to the Sierra Chart Order Routing service, then let us know and we will point you to the next steps. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 21:44:26] |
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Let us know if you want to use the Sierra Chart order routing service or if you want to use CQG. So we can guide you through the next step with the Denali data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 21:49:13] |
| User832913 - Posts: 14 |
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Sorry but I'm confused, I thought what we just did was get me off of CQG. So, are you saying that I'm still using CQG in some way? If so, how? Was that the cause of the "frozen" charts I had a few minutes ago? That has been a problem for over 2 years and I'm finally fed up and want to get away from CQG if that is the problem. I hopeful that using the Denali data feed will resolve that issue. Please advise. Thanks, Al Coppola |
| [2020-11-17 22:15:21] |
| John - SC Support - Posts: 37916 |
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Sorry, we did not realize that you were specifically changing to the Sierra Chart Order Routing Service. We understand now what is happening and what you need to do. The first thing is to follow these instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 22:39:44] |
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First thing we need you to do is to complete this request form: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm So you can begin receiving data now, set Global Settings >> Data/Trade Service Settings >> Service to "SC Data-All Services". Press OK. Just understand the data will be delayed by 10 minutes until the Denali data feed is activated. And then open your Chartbooks and select Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 22:49:11] |
| User832913 - Posts: 14 |
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I've already done that and I am receiving the delayed data as you said. Now, my question is when, will I be able to trade again? I've been trying to resolve this and I've wasted the last 2 days between going back and forth with AMP Tech support and Sierra Tech support. Will I be ready to trade tomorrow?? |
| [2020-11-17 22:50:43] |
| John - SC Support - Posts: 37916 |
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We can't guarantee tomorrow, but we will do our best to get everything going as quickly as possible. Once you get that form filled out then we can start the process of getting your trading account setup. Once that is done, it will go quickly from there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-17 22:54:24] |
| User832913 - Posts: 14 |
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I'M LOST. I THOUGHT I FILLED OUT ALL DOCUMENTS. PLEASE RESEND. THIS IS SUCH A FRUSTRATING WAY TO HANDLE TECH SUPPORT! |
| [2020-11-18 00:35:26] |
| SC Support - Posts: 1930 |
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Hi User832913, we have reached out to AMP to set you up on the SC Order Routing Service, AMP will advise us when they have completed their part and then Sierra Chart needs just a couple minutes to complete the set-up. We will let you know via this Account Support Ticket below when the Service is set-up for you: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1605651930526#ViewTicket We see that its your intention to use the Denali Exchange Data Feed so we expect that the focus of your trading within the CME Group Exchanges (CBOT, CME, COMEX, and NYMEX), is that correct? Date Time Of Last Edit: 2020-11-18 00:36:50
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| [2020-11-18 01:12:00] |
| User832913 - Posts: 14 |
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Yes, you are correct, I'm focused on trading the CME (CBOT, CME, COMEX and NYMEX).
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| [2020-11-18 02:17:22] |
| SC Support - Posts: 1930 |
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Do you need Market Depth Data? Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) |
| [2020-11-18 02:54:57] |
| SC Support - Posts: 1930 |
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We have activated the Denali Data Feed for you, there will be no cost in November, your testing period. see here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1605651930526# Date Time Of Last Edit: 2020-11-18 02:55:36
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