Support Board
Date/Time: Wed, 12 Feb 2025 22:22:23 +0000
CADJPY - Intraday not updating [SC DATA - All Services]
View Count: 520
| [2020-11-16 05:49:13] |
| User52897 - Posts: 47 |
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CADJPY - Intraday not updating ???? [SC DATA - All Services] Other FX pairs GBPJPY, GBPUSD, EURUSD are intraday updating To Support: Please investigate |
| [2020-11-16 16:11:00] |
| John - SC Support - Posts: 37916 |
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We are not seeing any issue with the CADJPY symbol. If you are still having a problem, then please attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-16 16:31:55] |
| User52897 - Posts: 47 |
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Thank you Sierra Support - for the benefit of other users resolution below. I had these settings: Chart Settings >> Main Settings >> Use Date Range -> From: [ xxxx-xx-xx ] To: [ xxxx-xx-xx ] I had both From: and To: fields filled which was limiting this pair update between the two dates. Resolution: Chart Settings >> Main Settings >> Use Date Range -> From: [ xxxx-xx-xx ] To: [ ] For data to update in real time the To: [ ] field must be blank ! Date Time Of Last Edit: 2020-11-16 16:39:43
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| [2020-11-17 22:28:49] |
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This is explained here already: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.9 - Options that Disable Chart Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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