Support Board
Date/Time: Wed, 12 Feb 2025 19:14:15 +0000
Signed agreements but keep being rejected
View Count: 622
| [2020-11-12 22:23:03] |
| User678490 - Posts: 1 |
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Dear SC I have signed the 'Uniform Subscriber Agreement' and 'CME Non Professional Certification' 3 times now and i am being asked again to sign them after opening sierra charts. This is really frustrating. I would like to know why this is happening. FYI i do not qualify as a non-professional trader and i dont have a trading account yet. I entered my name and surname and selected 'no'. I also signed the 'Uniform Subscriber Agreement' before i did this. I just want to try sierra charts as I am looking for a better software than my previous. Thank you |
| [2020-11-12 23:05:45] |
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Disregard our prior response. We did not fully read through what you wrote . We understand that you are considered a nonprofessional. We apologize for this. We will get this cleared up for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-13 03:32:26] |
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Your agreements are now accepted. We apologize for the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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