Support Board
Date/Time: Wed, 12 Feb 2025 22:34:34 +0000
Error Message when attempting to download data for stock chart.
View Count: 597
| [2020-11-12 15:10:26] |
| User964272 - Posts: 2 |
|
Hi There has been a problem that has appeared over the last 2 week when I attempt to load up charts. I get this error message. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=45277 |
| [2020-11-13 13:46:42] |
| |
|
Tell us the exact symbol of the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-13 13:46:48
|
| [2020-11-19 04:01:42] |
| User964272 - Posts: 2 |
|
Hi The Symbol is (BHP-STK-ASX) or (NAB-STK-ASX) etc The problem started on the 09/11/2020. |
 Sierra Chart.jpg / V - Attached On 2020-11-19 04:00:53 UTC - Size: 424.31 KB - 184 views Attachment Deleted. |
| [2020-11-19 18:54:16] |
| |
|
Refer to this post about this: Important Update: "SC Data-All Services" Symbol Cleanup | Post: 241335 Although in your case since you are using Interactive Brokers we need to make a change which we will do now, to make sure that data comes from Interactive Brokers. So that will actually solve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-19 18:55:15
|
| [2020-11-19 19:00:03] |
| |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that, use this command: Edit Menu: Edit >> Download Data For All Historical Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: