Support Board
Date/Time: Wed, 12 Feb 2025 21:01:19 +0000
why the same data/same charbook drawing differnt chart ?
View Count: 549
| [2020-11-11 04:40:04] |
| User845173 - Posts: 6 |
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i uploaded 2 screenshot, first is the correct one. second is the wrong. please advise why the bottom time is different ? and number on the chart is different too ?
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 second.png / V - Attached On 2020-11-11 04:35:24 UTC - Size: 87.38 KB - 199 views Attachment Deleted. |
| [2020-11-11 09:16:29] |
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Refer to: Working With Charts: Resolving Differences of Chart Bars Between Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-12 15:43:02] |
| User845173 - Posts: 6 |
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sitll not fixing the issues, please advise more.
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| [2020-11-12 19:59:20] |
| User845173 - Posts: 6 |
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you see the bottom of the time, candle openings at the different time.
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| [2020-11-13 13:15:43] |
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To make these charts the same, close one of them and then duplicate the other: Chart Menu: Duplicate Chart (Chart menu) And then also reload each of them with Chart >> Reload and Recalculate. This is only necessary if the chart bars are based upon a variable time frame per bar. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-13 13:16:05
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| [2020-11-13 15:52:11] |
| User845173 - Posts: 6 |
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these 2 charts are on different servers and same chart settings. this morning i see that intially the time of opening a new bar is same, then it is becoming one second difference, please advise.
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| firstchart.JPG / V - Attached On 2020-11-13 15:51:23 UTC - Size: 106.78 KB - 195 views secondChart.JPG / V - Attached On 2020-11-13 15:51:27 UTC - Size: 95.78 KB - 186 views Attachment Deleted. |
| [2020-11-16 08:33:54] |
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Really this is the relevant documentation for this: Working With Charts: Resolving Differences of Chart Bars Between Charts It is quite detailed for everything to look for. You are also not using a Sierra Chart provided data feed. You are using CQG which we do not provide technical support for. Consider using the Denali Exchange Data Feed where you will be assured of consistent data between connections: Denali Exchange Data Feed So that is really the first step, if you cannot resolve the issue when using CQG, is to use the Denali Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-16 08:35:23
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