Support Board
Date/Time: Mon, 25 Nov 2024 14:43:39 +0000
ESH4 15 min chart now shows Fri, 2/14/14
View Count: 1137
| [2014-02-13 13:37:06] |
| steve i depner - Posts: 14 |
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I chart the ESH4 and the TFH4. On my ES charts (ver. 1091), set for 00:00:00 to 23:59:59 (ET), after the first hour of trading, the day and date have changed to Friday Feb 14,2014 on the 00:45:00 AM candle. The next candle (15 minute candle) reads 07:30:00.subsequent candles now read the correct day and time (2/13/14). So basically I've lost all ES data from 01:00:00 to 07:30:00 ET The TF is fine Have rebooted machine, delete all data and download etc. - still the same. Any ideas ? Thanks in advance |
| [2014-02-13 17:19:44] |
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Are you using TransAct Trading service?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-13 17:29:58] |
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We have looked into this, there was a timestamp in the TransAct data feed which had a date going forward by one day. This has been cleaned up from the historical database. Follow the instructions here to re-download the data from before the incorrect time stamped bar: https://www.sierrachart.com/index.php?l=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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