Support Board
Date/Time: Wed, 12 Feb 2025 18:59:34 +0000
New Account Support
View Count: 463
| [2020-11-09 16:13:47] |
| User385771 - Posts: 2 |
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Hi I have just download the program and have no historical data it coming up with I need to move to a package however my trial has not ended. Could you help me with this. many thanks Stephen Roberts |
| [2020-11-09 18:04:52] |
| John - SC Support - Posts: 37910 |
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You should be able to receive the data from the Historical Data Service from Sierra Chart, along with delayed streaming data from the Delayed Exchange Data Feed. Refer to the information here" Sierra Chart Historical Data Service and here: Delayed Exchange Data Feed ------------ If you are still having a problem, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-12 04:42:57
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| [2020-11-12 04:43:36] |
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Let us know if you are still having an issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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