Support Board
Date/Time: Wed, 12 Feb 2025 16:16:05 +0000
Freezing and delayed data
View Count: 686
| [2020-11-04 15:26:13] |
| DANIELLE SUZANNE JOHNSON - Posts: 1 |
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I have followed the instructions on setting up real time data and it says that I have real time data but I am getting delayed quotes. The second issue is my charts freeze constantly. I have ran eSingal, TD, ETRADE and the only program I have issues with is your charting service. If this is how the charts are please refund my money since you cost me $2K and I will go back to eSignal. |
| [2020-11-04 15:31:08] |
| John - SC Support - Posts: 37894 |
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The reason you are not getting Real-Time data is because you have not connected your system to your funded trading account, which is required by the CME Group in order to qualify for the non-professional exchange fees. Refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-04 18:40:58] |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The second issue is my charts freeze constantly. I We need to understand this better. Is it that you find the user interface of Sierra Chart becomes inoperable at times? If so, this is a performance issue and the possible reasons for the problem are in help topic 30:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-04 18:42:24
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