Support Board
Date/Time: Wed, 12 Feb 2025 15:50:49 +0000
Change of service package
View Count: 502
| [2020-11-04 09:15:44] |
| g4500 - Posts: 27 |
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Hi I hire last week the service package number 3 but i realized i need the number 5. How can i change it? Can i only pay the difference? |
| [2020-11-04 10:22:35] |
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This is now changed for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-04 11:31:38] |
| g4500 - Posts: 27 |
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Hi Thank s for your answer. I still can t access to the data of 5 in my charts. I attach a screenshot where it say i still on server 3. Do i have to do something else ? Thank you :) |
 Captura de pantalla 2020-11-04 a las 12.24.34.png / V - Attached On 2020-11-04 11:31:20 UTC - Size: 458.43 KB - 206 views |
| [2020-11-04 12:02:04] |
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We apologize. We had changed your service package to 3 from 5 (Advanced). We have now changed it back to 5 (Advanced) now. Follow the instructions here to restart Sierra Chart: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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