Support Board
Date/Time: Wed, 12 Feb 2025 16:02:43 +0000
Invalid Account Name or Password problem.
View Count: 552
| [2020-11-04 02:30:33] |
| User431080 - Posts: 2 |
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I can log into Sierrachart home page. Then Load the software. It loads. But will not connect to data feed. It says Invalid Account Name or Password.
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| [2020-11-04 02:49:07] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-04 03:04:40] |
| User431080 - Posts: 2 |
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Software version: 2191 64-bit | 2020-11-03 19:59:04.833 Primary Thread ID: 4716 | 2020-11-03 19:59:04.833 Usage end date: 2020-11-23 | 2020-11-03 19:59:04.833 Enabled for: Advanced Features 2. | 2020-11-03 19:59:04.833 Enabled for: Sierra Chart Historical Data Service. | 2020-11-03 19:59:04.833 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-11-03 19:59:04.833 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-11-03 19:59:04.833 Current selected Data/Trading service: CQG WebAPI | 2020-11-03 19:59:04.833 Custom symbol settings values: enabled | 2020-11-03 19:59:04.833 Chart Update Interval: 500 | 2020-11-03 19:59:04.833 Intraday Data Storage Time Unit: 1 | 2020-11-03 19:59:04.833 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-11-03 19:59:04.833 2020-11-04 02:59:04 Local computer time in UTC | 2020-11-03 19:59:04.833 2020-11-03 19:59:04 Local computer time in SC Time Zone | 2020-11-03 19:59:04.833 2020-11-04 01:58:11 Server time in UTC | 2020-11-03 19:59:04.833 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-11-03 19:59:04.833 Program path: C:\SierraChart\ | 2020-11-03 19:59:04.833 Data Files path: C:\SierraChart\Data\ | 2020-11-03 19:59:04.833 OS Version Number: 6.1 | 2020-11-03 19:59:04.834 Locale Setting: C | 2020-11-03 19:59:04.834 DLLs: UserContributedStudies_64.dll | 2020-11-03 19:59:04.834 Allowed protected custom studies: | 2020-11-03 19:59:04.834 CQG WebAPI | Connecting to server api.cqg.com | 2020-11-03 20:00:33.002 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-11-03 20:00:33.002 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-11-03 20:00:34.116 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2020-11-03 20:00:34.116 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-11-03 20:00:34.116 CQG WebSocket | Opening WebSocket. | 2020-11-03 20:00:34.195 CQG WebSocket | Sending WebSocket handshake. | 2020-11-03 20:00:34.195 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-11-03 20:00:34.469 CQG WebSocket | Server header | Connection: upgrade | 2020-11-03 20:00:34.469 CQG WebSocket | Server header | Sec-WebSocket-Accept: mnPU4u7FTYy26r47bxO4+vvUgzI= | 2020-11-03 20:00:34.469 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-11-03 20:00:34.469 CQG WebSocket | Server header | Upgrade: websocket | 2020-11-03 20:00:34.469 CQG WebSocket | Server header | | 2020-11-03 20:00:34.469 CQG WebSocket | Web socket state is now open. | 2020-11-03 20:00:34.469 CQG WebAPI | WebSocket connected. | 2020-11-03 20:00:34.469 CQG WebAPI | Sending market data logon message. | 2020-11-03 20:00:34.469 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-11-03 20:00:34.650 CQG WebSocket socket (1) | CloseSocket call. | 2020-11-03 20:00:34.671 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-11-03 20:00:34.671 CQG WebAPI | Disconnected. | 2020-11-03 20:00:34.671 CQG WebAPI | Not reconnecting due to connection error condition. | 2020-11-03 20:00:34.671 CQG WebSocket | WebSocket closed. | 2020-11-03 20:00:34.671 CQG WebAPI | WebSocket closed. | 2020-11-03 20:00:34.671 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-11-03 20:00:34.671 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-11-03 20:00:34.750 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-11-03 20:00:34.750 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2020-11-03 20:02:36.453 CQG WebSocket socket (1) | Closed. | 2020-11-03 20:02:36.453 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2020-11-03 20:03:06.454 |
| [2020-11-04 11:41:29] |
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This is the relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-11-03 20:00:34.650
Refer to: CQG Trading Platform Service: Common Error Messages We really recommend that you use the Sierra Chart Order Routing Service instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-04 11:43:07
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