Support Board
Date/Time: Wed, 12 Feb 2025 15:59:42 +0000
Rithmic
View Count: 528
| [2020-11-03 15:54:02] |
| WHum7812 - Posts: 23 |
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Hello:... I am attempting to setup a second instance of Sierra Charts because my computer crashed and I think it corrupted my first instance because I cannot get my custom studies to work any longer. They don't even show up under custom studies any longer. In any event, I wanted to setup a second instance of Sierra anyway to test other studies I wrote so I did so under C:\Sierra2 folder. It installed fine with no errors. However, I am not able to connect to Rithmic. I have everything setup for Rithmic exactly the same as the first instance (under Data/Trade Service Settings) and am able to log into Rithmic on its own. The first instance of Sierra also connects with no issue. I even copied the RIM folder and it contents. I did hit the "Send for analysis" button under message log as well. Please assist... thank you very much.... Ward Hum
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| [2020-11-03 19:27:37] |
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Regarding your custom studies when you try to use them if there are any error messages in the Sierra Chart Message Log then provide those. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog And make sure they are rebuilt for the current version: How to Build an Advanced Custom Study from Source Code Not sure exactly what the Rithmic connection problem is due to specifically but this is what we see: Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-11-03 08:03:37.292
Make sure you have the latest bridge files: Rithmic Bridge Files If you are able to, consider using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service There are brokers who support the service that can take accounts from Canada. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-03 19:28:12
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