Support Board
Date/Time: Wed, 12 Feb 2025 15:36:33 +0000
Sierra Chart Historical Data Service - INDEX, no data
View Count: 572
| [2020-11-03 14:43:32] |
| User365411 - Posts: 192 |
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There is any problem? I can't download any index today, other data services (CME futures, Forex) works correctly. And all works fine in the past. SC Data - All Services | Starting real-time market data updates for: $SPX. ID: 1 Service code: cboe.index | 2020-11-03 15:36:13.975
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $SPX | 2020-11-03 15:36:13.975 SC Data - All Services | Requesting security definition data for: $SPX. ID: 1 | 2020-11-03 15:36:13.975 HD Request # 1 | Downloading Historical Daily chart data for $SPX. Starting date: 1970-11-04. Service: cboe.index | 2020-11-03 15:36:13.977 HD Request # 1 | Requesting historical Daily data for $SPX starting at 1970-11-03. SC External HD service. | 2020-11-03 15:36:13.977 HD Request # 1 | Error downloading historical Daily data for $SPX. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2020-11-03 15:36:14.855 HD Request # 1 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX | 2020-11-03 15:36:14.855 HD Request # 1 | Completion time: 1s | 2020-11-03 15:36:14.856 HD Request # 1 | Daily data download complete for $SPX. Unique request ID: 1 | 2020-11-03 15:36:14.856 Removing historical data download ID 1. | 2020-11-03 15:36:14.856 Date Time Of Last Edit: 2020-11-03 14:45:05
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 $SPX Daily #1 2020-11-03 14_26_37.903.png / V - Attached On 2020-11-03 14:43:01 UTC - Size: 9.86 KB - 222 views |
| [2020-11-03 15:07:14] |
| User365411 - Posts: 192 |
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The problem seems to affect only the "Service: cboe.index" "Service: dow.index" and "Service: nasdaq.index" works correctly |
| [2020-11-03 16:46:09] |
| Sierra_Chart Engineering - Posts: 18395 |
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We are checking on this. Instead use $INX which is the S&P500
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-03 16:47:02
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