Support Board
Date/Time: Wed, 12 Feb 2025 14:12:46 +0000
Issue updating to v2188
View Count: 549
| [2020-10-28 19:32:13] |
| Marmany - Posts: 308 |
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Updated from 2168 to 2188. Sub instances failed to open and many charts failed to open in 1st instance. Rolled back to 2168 1st instance chartbook still missing charts. Retrieved chartbook from backup. Now running 2168 OK on all instances. Please advise |
| [2020-10-28 19:48:43] |
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This is a serious issue and we had another report of this. Attach the Chartbook. Attach the Chartbook you are currently using and we will see what the problem is. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-29 10:40:42] |
| Marmany - Posts: 308 |
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Did not supply chartbook as it contains 1 quoteboard, 37 charts, loaded with various combinations of 12 custom studies. A Blank chart was OK in 2188, went through many permutations of symbols and studies but could not locate the issue. However all is now working with v 2189 so problem solved. On a sperate subject for many months on login I receive I receive a System Notification Message saying I have 1 updated Support Ticket all the Tickets appear cleared at my end. Please check your end. |
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