Support Board
Date/Time: Wed, 12 Feb 2025 14:01:52 +0000
Number of trades charts different than ThinkorSwim's tick charts
View Count: 1263
| [2020-10-26 15:42:02] |
| terps88 - Posts: 3 |
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As many people using TDA's thinkorswim platform, I thought I might reach out to see if there is a batch of settings you can tell me that I can enable that will make SC's number of trades charts look like thinkorswim's tick charts. I have already went through Help Topic 2 and 47. Thanks, Michael |
| [2020-10-26 20:38:09] |
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Really we can only refer you to help topic 47: Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-26 21:23:27] |
| terps88 - Posts: 3 |
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I discovered the reason why the charts don't match, but it is up to Sierra chart to make a change. During the premarket prints above the current offer and below the current bid are trades that are being reported late and/or that are off-exchange. Thinkorswim correctly filters these trades out of their charts so that they don't look like the ones SC prints. Both charts match 100% pertaining to OHLC and volume until 8am when the exchange starts to report the late trades and Sierra Chart goes wild. I have attached two files showing with time stamps the difference between the two.
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Attachment Deleted.  DSS before late prints.png / V - Attached On 2020-10-26 21:18:50 UTC - Size: 55.36 KB - 257 views DSS during late prints.png / V - Attached On 2020-10-26 21:18:55 UTC - Size: 55.16 KB - 283 views |
| [2020-10-30 17:28:50] |
| terps88 - Posts: 3 |
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I am not going to continue my subscription to Sierra Chart unless I know this reporting problem is going to be fixed. I am willing to provide additional chart uploads and whatever I can do to assist. I really want to use SC for its speed and connection reliability but the charts are unusable in their current state when late prints are charted in real time. I don't want to wonder if this is going to be handled or not. Please advise. P.S. I am a former fully-licensed Merrill stock broker Date Time Of Last Edit: 2020-10-30 17:30:32
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