Support Board
Date/Time: Fri, 27 Dec 2024 01:48:14 +0000
Real-time data not working
View Count: 487
| [2020-10-21 18:57:45] |
| jackel - Posts: 1 |
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I purchased the denali feed for real-time data and it still shows delayed data. I followed all the steps, not sure what is going on. It says [M] after the symbol and it is still delayed. Edit: I reset the message log, reconnected to the data feed and submitted the message log for review. Date Time Of Last Edit: 2020-10-21 19:32:45
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| [2020-10-21 20:05:47] |
| John - SC Support - Posts: 36873 |
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The problem is that you do not have a trading account that you can connect to in order to validate that you qualify for the lower-priced Non-Professional exchange fees from the CME Group. This results in both the rejection of the agreements that you have signed, as well as a check that we make to ensure that you have connected to your trading account at least once a month. You can find more information on this topic here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We recommend the following service to overcome the issue of not having a trading account: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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