Support Board
Date/Time: Wed, 12 Feb 2025 12:02:10 +0000
Connect Question
View Count: 528
| [2020-10-20 17:02:44] |
| User319167 - Posts: 2 |
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Sierra Chart write: trade account not assigned Wut where typing my account details? |
| [2020-10-20 18:15:20] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 18:16:06] |
| Vygantas Tamonis - Posts: 1 |
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SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-10-23 14:15:18.228 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-10-23 14:15:18.244 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-23 14:15:18.244 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-10-23 14:15:18.244 SC Futures Order Routing/Data | Network connection to server complete. | 2020-10-23 14:15:18.351 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-10-23 14:15:18.351 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2020-10-23 14:15:18.351 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-10-23 14:15:18.655 SC Futures Order Routing/Data | Sending logon request message. | 2020-10-23 14:15:18.655 SC Futures Order Routing/Data | Received logon response. | 2020-10-23 14:15:18.757 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-10-23 14:15:18.757 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-10-23 14:15:18.757 SC Futures Order Routing/Data | Connection error: Trade account not assigned. | 2020-10-23 14:15:18.757 * SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-10-23 14:15:18.776 DTC Client socket (1) | CloseSocket call. | 2020-10-23 14:15:18.776 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-23 14:15:18.776 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-23 14:15:18.776 SC Futures Order Routing/Data | Disconnected. | 2020-10-23 14:15:18.777 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-23 14:15:18.876 DTC Client socket (1) | Closed. | 2020-10-23 14:15:18.876 |
| [2020-10-23 18:47:44] |
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There should not be a problem. Can you try connecting again with File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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