Support Board
Date/Time: Mon, 25 Nov 2024 12:36:58 +0000
INTRADAY DATA DOWNLOAD FAILURE
View Count: 1080
| [2014-02-11 17:25:31] |
| sparky36 - Posts: 21 |
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I cant get my 5m spy chart to refresh/update intraday data from the open. Whenever I try "edit/refresh intraday data" or "refresh all data for symbol" which prompts me to "confirm deletion of data for spy", I get falure message and the chart starts all over building from current bar. What do I need to do to get the full day of intraday pricing from the open and previous days of intraday data? TIA
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| [2014-02-11 17:41:28] |
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We see you are running a very old version of Sierra Chart. Update Sierra Chart by selecting Help >> Download Current Version. After the update and then after you open the chart, go to the chart and then select Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-02-11 18:05:38] |
| sparky36 - Posts: 21 |
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Guys, unable to download current version. Get message "HttpSendRequest failed: (2) The system cannot find the file specified. |2014-02-11 11:00:33. What's next? TIA
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| [2014-02-11 18:19:30] |
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This is probably because Internet Explorer is set to work off-line. Refer to the documentation for this here: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#LoginProblems Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-11 18:19:53
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| [2014-02-11 21:21:05] |
| sparky36 - Posts: 21 |
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Guys, unable to download current version. Get message "HttpSendRequest failed: (2) The system cannot find the file specified. |2014-02-11 11:00:33. What's next? TIA
Date Time Of Last Edit: 2014-02-11 21:23:32
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| [2014-02-11 21:25:25] |
| sparky36 - Posts: 21 |
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Thx guys but I haven't used IE in years, I use google chrome and that is not set to "work offline." Any other suggestions? TIA
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| [2014-02-11 21:31:23] |
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Start Internet Explorer on your system and set it to not Work Offline. Unfortunately, the with the way Microsoft has designed their operating system, there is a dependency on it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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