Support Board
Date/Time: Wed, 12 Feb 2025 07:12:15 +0000
Lost connection
View Count: 466
| [2020-10-14 11:18:24] |
| Deucalion - Posts: 31 |
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3x times this morning lost connection to denali, while CQG on 2 platforms has been rock solid. log attched. running version 2144 with ES
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| [2020-10-14 11:31:11] |
| Sierra_Chart Engineering - Posts: 18392 |
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The log you provided shows no disconnections. We want you to update Sierra Chart to the latest version following these instructions to take advantage of data feed compression: Software Download: Fast Update And it is also important that you run Sierra Chart in Safe Mode for now: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-14 11:31:44
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| [2020-10-14 11:41:12] |
| Deucalion - Posts: 31 |
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Okay its done it again...please see pic
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 New Text Document.txt - Attached On 2020-10-14 11:40:14 UTC - Size: 16.05 KB - 387 views  2020-10-14_7-38-37.png / V - Attached On 2020-10-14 11:40:32 UTC - Size: 132.07 KB - 170 views |
| [2020-10-14 11:49:52] |
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You have some kind of connectivity or performance issue on your side to encounter this kind of condition: SC Data - All Services | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2020-10-14 07:37:16.289
The problem is not the particular version you are running but we do want you to update to the current version as we explained above. Do that to start with. This is mandatory before asking us further questions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-14 11:50:08
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