Support Board
Date/Time: Wed, 12 Feb 2025 07:09:50 +0000
apres paiement toujours pas le flux eurex
View Count: 510
| [2020-10-12 15:34:54] |
| Utilisateur459167 - Posts: 4 |
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apres paiement toujours pas le flux eurex c'est difficile avec vous on ne se comprend pas
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| [2020-10-12 16:42:12] |
| John - SC Support - Posts: 37891 |
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From Google Translate: after payment still not the eurex flow it's difficult with you we don't understand each other
You should not be having any trouble getting data for the EUREX as everything looks correct on your account. If you are still not getting the data, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 16:45:55] |
| John - SC Support - Posts: 37891 |
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Also, we noticed that you have the Denali Exchange Data Feed enabled, but you do not have any exchanges selected. If you do not want to use the Denali Exchange Data Feed, then you should deactivate it by following these instructions: Denali Exchange Data Feed: Canceling an Exchange for the Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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