Support Board
Date/Time: Mon, 25 Nov 2024 12:33:10 +0000
real time futures data feed
View Count: 1149
| [2014-02-10 15:12:04] |
| Veronika Skrehotova - Posts: 8 |
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Hello, I have some problem with real time futures data feed. When I start Sierra, data feed is ok. I can see M indicator after the symbol (see attached nr.1). Than when I connect to Interactive Brokers the M indicator disappear and suddenly I have any history in numbers bars (see attached nr.2). Please, can you give me advice what to do? I have paid for the data feed till the end of Fabruary. And I also once connected to IB live account this month. Thank you, Veronika Skrehotova |
 Nr.1_before IB connection.png / V - Attached On 2014-02-10 15:10:35 UTC - Size: 246.72 KB - 384 views Nr.2_after IB connection.png / V - Attached On 2014-02-10 15:10:45 UTC - Size: 247.28 KB - 387 views |
| [2014-02-10 16:56:06] |
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We recommend connecting to your Live IB account to see if that resolves the problem. Also, update Sierra Chart by selecting Help >> Download Current Version. To re-download the data in a chart to get the good quality Sierra Chart Data Feed data, follow the instructions in help topic 2.1.2: https://www.sierrachart.com/index.php?l=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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