Support Board
Date/Time: Wed, 12 Feb 2025 09:04:55 +0000
help with data connection settings
View Count: 673
| [2020-10-05 15:14:31] |
| User496906 - Posts: 12 |
|
i would like to request a initial remote support to make sure i am set up correctly and walk threw the platform
|
| [2020-10-06 08:50:14] |
| |
|
We can help you to make sure you have set up Sierra Chart correctly. Any additional time would be a chargeable remote assistance session and we have to schedule that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-06 08:55:21] |
| User496906 - Posts: 12 |
|
ok lets schedule remote support thanks
|
| [2020-10-06 13:37:17] |
| John - SC Support - Posts: 37891 |
|
Please let us know a date and time that will work for you. Make sure you include the time zone with the time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 20:36:48] |
| User496906 - Posts: 12 |
|
10/16 at 10:30 eastern standard time
|
| [2020-10-15 20:48:39] |
| John - SC Support - Posts: 37891 |
|
Confirmed. We will call you at 10:30 EDT on Friday 10/16. There is an $0.80 per minute charge for the call. We will be calling using Skype, so there will not be any caller ID for the incoming call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 20:55:28] |
| User496906 - Posts: 12 |
|
is there a remote screen share
|
| [2020-10-15 21:28:24] |
| John - SC Support - Posts: 37891 |
|
Yes. We will go over that when we get on the call. It's straightforward so there is nothing you need to do ahead of time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 21:54:27] |
| User496906 - Posts: 12 |
|
do you need my skype info ...
Date Time Of Last Edit: 2020-10-16 12:57:13
|
| [2020-10-16 14:23:32] |
| John - SC Support - Posts: 37891 |
|
We will call the phone number that you have listed in your account. There are multiple Skype accounts with the same name, so we do not know which one is you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-16 14:34:18] |
| John - SC Support - Posts: 37891 |
|
Saving a study collection to not overwrite other studies: Study Collections: Adding a Study Collection Without Clearing Existing Studies On The Chart (Prompt to Remove Existing Studies) General Documentation top: https://www.sierrachart.com/index.php?page=doc/Contents.php For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-19 13:41:19] |
| User496906 - Posts: 12 |
|
sorry for inconvenience on Friday can we reschedule a screen share for Tuesday, October 20 at 1 PM Eastern standard time
|
| [2020-10-19 13:49:14] |
| John - SC Support - Posts: 37891 |
|
Confirmed. We will call you on Tuesday October 20 at 1:00pm Eastern US time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-19 14:33:19] |
| User496906 - Posts: 12 |
|
ok
|
| [2020-10-19 23:04:55] |
| User496906 - Posts: 12 |
|
i am sorry i made a mistake can we change time to 3 pm est
|
| [2020-10-20 13:18:00] |
| John - SC Support - Posts: 37891 |
|
Ok. 3:00pm Eastern US.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-20 13:48:56] |
| User496906 - Posts: 12 |
|
thanks
|
To post a message in this thread, you need to log in with your Sierra Chart account: