Support Board
Date/Time: Wed, 12 Feb 2025 04:35:57 +0000
Data Package Assistance Please
View Count: 610
| [2020-10-01 16:31:22] |
| User519780 - Posts: 2 |
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What do we need to do, it is showing active but as stated in the email the data for there is no data for VXX $VIN SVXY, we had activated the package last month which they made me update to the professional service, I notice in that package it doesn't have the BATS but I have that activated as well, we had that last month. The only thing I'm wondering is I redid the agreement already but in there it shows an agreement or do you need to have the professional activated from Bar Charts etc. again?
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| [2020-10-01 17:08:53] |
| John - SC Support - Posts: 37891 |
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Please attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 11:35:22] |
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As soon as we get the Message Log we can see what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-06 16:59:53] |
| John - SC Support - Posts: 37891 |
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Please attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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