Support Board
Date/Time: Wed, 12 Feb 2025 01:43:26 +0000
Chartbook not available anymore after downloading new version of sierra chart
View Count: 504
| [2020-09-28 14:11:12] |
| User736389 - Posts: 5 |
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Dear, When I open sierra chart this afternoon my chartbook named "Euro-Bund.Cht" couldn't be open anymore. I was working on it this morning as all-day and I close it like always. When I reopen Sierra I got a message saying that a new version was available, so I go to HELP >> Download the current version since that I cannot get my chartbook back. My message log is saying that "The Chartbook file requires a newer version of Sierra Chart or is not valid Chartbook" How can I get it back ? |
 message log 28-09.png / V - Attached On 2020-09-28 14:10:06 UTC - Size: 477.91 KB - 190 views |
| [2020-09-28 19:59:40] |
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Try using a backup Chartbook. Instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File Attach the Chartbook you are having trouble opening, here following these instructions and we will have a look at it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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