Support Board
Date/Time: Wed, 12 Feb 2025 01:10:55 +0000
Sierra Chart on MacBook via Parallels
View Count: 909
| [2020-09-27 23:15:51] |
| User377189 - Posts: 203 |
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I have Sierra on my regular trading PC. Today I downloaded Sierra chart on my MacBook Pro that runs parallels. After downloading Sierra on the my MacBook I copied my trading chart book from Sierra Chart > Data folder on my Windows PC to Sierra Chart > Data folder on my MacBook. When I turn on Sierra chart on my MacBook I keep getting message on charts "Downloading Historical Data", but nothing shows up on the chart. The only way I could fix this is by going to File > Data/Trade Services Settings > and from Service drop down 1st select SC Data - All Services (data) and subsequently selecting SC Futures Order routing/Data (trading). Only when I do the above will my charts load data. |
| [2020-09-28 04:25:42] |
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The only way we can understand the issue is by following these instructions. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-28 11:09:54] |
| User377189 - Posts: 203 |
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I guess the platform figured I complained :) it started working today. I still followed the above steps and sent the log by clicking "send for analysis" I sent it at 7:07AM EST on 09/28/2020. |
| [2020-09-30 08:58:25] |
| Sierra_Chart Engineering - Posts: 18390 |
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If there not a problem at the time you sent the Message Log, it will not help for us to look at the Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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